Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during their move-in and resolve maintenance issues efficiently.
- Company: Canary Wharf Residential Management Limited, focused on customer satisfaction.
- Benefits: Competitive salary up to £38,000, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference in residents' lives by ensuring smooth transitions into their new homes.
- Qualifications: Proactive attitude, strong customer service skills, and ability to handle physical tasks.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Department: Residential Sales
Company: Canary Wharf Residential Management Limited
Reporting to: Aftercare Manager
Job Summary: This is a site-based role, operating across the Southbank Place and Wood Wharf developments. The position focuses on supporting residents throughout the move-in and handover process, ensuring a smooth transition into their new homes. Responsibilities include identifying, addressing, and resolving snagging issues and defects promptly and efficiently. The role requires a proactive, customer-focused approach, with an emphasis on delivering solutions in a professional and courteous manner.
Annual Salary: up to £38,000 dependent on experience.
Working Hours: Monday - Friday, 8.30am-5.30pm
Main Responsibilities:
- To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate inside apartments, as requested by the Customer Service team.
- To carry out weekly flushing checks on all vacant apartments and keep updated records of attendance and any concerns found.
- To conduct functionality checks in vacant apartments well in advance of handovers to customers and assist in resolving any issues before legal completion and handover.
- Investigate reported defects, document findings with photographs, and resolve issues independently where possible.
- Oversee and assist contractors with larger repair projects, collaborating with them and other maintenance technicians.
- To undertake other skilled tasks in which competence has been demonstrated.
- Ensure appropriate protection measures are in place for all communal areas prior to customer move-ins, maintaining high standards of cleanliness and minimising potential damage during the move in process.
- Provide support to residents during their move-in, including tasks such as assisting with picture hanging, removing packaging materials, and offering general on-site assistance to enhance the customer experience.
- Ensure compliance with safety and building regulations, adhering to standards and protocols.
- Maintain tools and equipment in good condition, reporting any malfunctions or needs for materials.
- Demonstrate strong customer service skills in responding to maintenance requests and emergencies.
- To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
- To be thoroughly familiar and comply with the company’s ‘Health and Safety’ policies.
Maintenance Operator - Grade 1 (Residential) employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operator - Grade 1 (Residential)
✨Tip Number 1
Get to know the company! Research Canary Wharf Residential Management Limited and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Maintenance Operator, you might face hands-on tests. Brush up on your skills and be ready to demonstrate your problem-solving abilities and technical knowledge during the interview process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our team at StudySmarter, which is always a plus in our books!
We think you need these skills to ace Maintenance Operator - Grade 1 (Residential)
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, especially in a maintenance or residential setting.
Be Specific About Your Skills: When detailing your skills, be specific about the maintenance tasks you've handled. We love to see examples of how you've diagnosed and resolved issues, so don't hold back on the details!
Keep It Professional Yet Friendly: Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We appreciate a friendly approach that aligns with our customer-focused ethos.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Canary Wharf Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Maintenance Operator. Brush up on common maintenance issues and solutions, especially those related to residential properties. Being able to discuss specific examples of how you've resolved similar issues in the past will show your expertise.
✨Customer Service is Key
Since this role is heavily focused on customer interaction, prepare to demonstrate your customer service skills. Think of scenarios where you've gone above and beyond for a customer or resolved a conflict effectively. This will highlight your proactive and courteous approach.
✨Show Your Team Spirit
Collaboration is crucial in this role, especially when working with contractors and other technicians. Be ready to share experiences where you've successfully worked as part of a team. Emphasise your ability to communicate clearly and support others to achieve common goals.
✨Safety First!
Familiarise yourself with safety and building regulations relevant to the role. Be prepared to discuss how you ensure compliance in your work. Showing that you prioritise safety not only protects residents but also reflects well on the company.
