Maintenance Operator Grade 1 (Infra)

Department: Infrastructure

Company: Canary Wharf Management Limited

Reporting to: Manager - Infrastructure Services

JOB SUMMARY

To undertake general maintenance duties and to assist technical staff as required. Please note that the role is based within the Infrastructure Department – therefore the majority of the works will be external. Monday to Friday, 8am to 5pm. Salary up to £40,000 per annum.

MAIN RESPONSIBILITIES

• To carry out general PPMs/reactive and project related tasks as instructed and to complete all tasks in an efficient and timely and compliant manner.
• To undertake other skilled tasks in which competence has been demonstrated.
• To maintain high standards of housekeeping across the estate.
• To be thoroughly familiar and comply with the Company's "Health & Safety" policy and procedures and to immediately report any hazards or infringements to either the Building Services Manager or Engineering Supervisors / Manager.
• To complete all associated paperwork daily in accordance with company procedures.
• To have an understanding of fountains/water features and maintain the estates water features and associated plant to a very high standard.
• To have an understanding and maintain all HVAC equipment.
• To complete regular maintenance of fire alarm and sprinkler systems.
• To ensure that all office support facilities are operational and of a high standard.
• To carry out any other reasonable duties as requested by the Engineering Supervisors / Engineering Manager.
• To maintain the estates drainage system, including roadway drains.
• To undertake basic locksmith duties, including fire door and damper checks.
• To have an understanding and be able to maintain building management systems.
• To have an understanding and be able to maintain smoke extract systems.

PERSON SPECIFICATION

• The incumbent must have a minimum qualification of Plumbing level 2.
• Previous experience of working in a maintenance environment, ideally within a large estate.
• Good communication skills to liaise effectively with management and tenants.
• The incumbent must be self-motivated, proactive, approachable and demonstrate a willingness to assist others.
• The incumbent must be technically minded and have a good understanding of HVAC, controls, pumps, fire life & safety.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
• Time management to achieve effective, optimum results is key.
• To be able to identify problems and to have the ability to actively seek solutions is essential.
• The incumbent must be able to adapt their way of working to suit the needs of the department as business needs change, showing flexibility and adaptability.
• Must hold a valid driving license, forklift license and boat license and must be qualified to use high powered jetting equipment.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence: Act with integrity and deliver high performance; Put our customers at the heart of what we do; Resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role; Learn from mistakes and listen to constructive feedback to improve performance; Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations; Committed to opportunities for self-development; Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation; Proactively suggest ways to improve our business and encourage others to share ideas; See new challenges as opportunities to deliver effective change.

WHAT WE OFFER

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use.