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- Tasks: Manage tenancy processes and ensure top-notch customer service for residents.
- Company: Join Vertus Residential Management, a leader in Build to Rent developments.
- Benefits: Enjoy a competitive salary, flexible working, and extensive learning opportunities.
- Why this job: Be a brand ambassador and make a real difference in residents' lives.
- Qualifications: Experience in tenancy progression and excellent customer service skills required.
- Other info: Diverse and inclusive workplace with great career growth potential.
The predicted salary is between 25800 - 36300 £ per year.
Department: Vertus
Company: Vertus Residential Management Limited
Reporting to: Tenancy Manager
JOB SUMMARY
Vertus are looking to recruit a Tenancy Administrator to join our team. Reporting to the Tenancy Manager, you will work across our Build to Rent developments ensuring that applicants & residents (tenants) have the best experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £30,900
Hours: 8:30am to 5.30pm, Monday to Friday
MAIN RESPONSIBILITIES
- Oversee the Tenancy Progression process from the point of Offer Agreed to Move in with accuracy, efficiency and impeccable levels of customer service.
- Initiate and monitor referencing on all new tenancies and oversee the referencing process to ensure timeliness and quality of checks are in line with internal referencing criteria.
- Manage multiple tenancy pipelines simultaneously, prioritising tasks to meet timelines.
- Compile, understand and verify KYC and AML documentation from clients in line with legislation and internal referencing criteria and submit for approval from Senior Management.
- Act as main point of contact for prospective residents during the tenancy progression process and answer queries in a clear and efficient manner.
- Take ownership for data input and records for any new tenancies to ensure accuracy and completeness and assist with ad-hoc data input tasks as requested.
- Prepare draft tenancy agreements and invoices for approval.
- Maintain consistent communication with internal departments such as Property Management and Front of House to ensure consistent and excellent Customer Experience.
- Handle logistical aspects of new tenancies including but not limited to Right to Rent checks, Inventories and key collection.
- Ensure compliance with all legislative requirements relating to new tenancies including sending pre-tenancy compliance documentation such as EPCs, EICRs, How to Rent Guides, Tenancy Deposit Certificates and Prescribed Information.
- Complete and save the File Sign off documentation for each new move in within a timely manner and submit to senior management on a weekly basis for sign off.
- Carry out any other reasonable duties as requested from time to time.
PERSON SPECIFICATION
- Previous experience in Tenancy Progression/Lettings.
- ARLA Level 3 is desirable.
- Good telephone manner.
- Excellent customer service.
- Ability to multi-task and cope well under pressure.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Encourage Engagement
- Take Ownership
- Embrace Innovation
WHAT WE OFFER
- Diversity and Inclusion
- Flexible Working
- Learning and Development
- Other Benefits
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Tenancy Administrator in London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Vertus. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Vertus and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Tenancy Administrator, you’ll need to handle queries efficiently. Role-play common scenarios with a friend to boost your confidence and ensure you come across as clear and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vertus team. Let’s get you that job!
We think you need these skills to ace Tenancy Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Administrator role. Highlight your relevant experience in tenancy progression and customer service, showing us why you're the perfect fit for our team.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing multiple tasks or providing excellent customer service, we want to see how you can bring value to Vertus.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Canary Wharf Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Administrator inside out. Familiarise yourself with the tenancy progression process, referencing criteria, and compliance documentation. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or queries, as this will demonstrate your ability to maintain high standards under pressure.
✨Be Organised and Prioritise
The job requires managing multiple tenancy pipelines simultaneously, so be ready to discuss how you stay organised and prioritise tasks. You could mention tools or methods you use to keep track of deadlines and ensure timely communication with residents and internal teams.
✨Embrace the Company Values
Familiarise yourself with Vertus' company values and think about how they resonate with your own work ethic. Be prepared to discuss how you commit to excellence, foster collaboration, and take ownership in your previous roles. This alignment can really set you apart as a candidate who fits well within their culture.
