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- Tasks: Support retail operations, manage compliance, and oversee energy data analysis.
- Company: Join a leading organisation committed to excellence and sustainability.
- Benefits: Competitive salary, flexible working, health benefits, and professional development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: NEBOSH qualification and experience in property management preferred.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 34000 - 42000 £ per year.
The Retail Services, Compliance & Energy Administrator plays a key role in supporting the operational efficiency and compliance of retail services across the estate. This role ensures that engineering systems and general services are maintained to high standards, supports tenant engagement, and manages contractor performance. The Administrator also oversees energy data analysis, utilities management, and contributes to health, safety, and environmental compliance.
Closing Date: 4th February 2026 (subject to change based on application numbers)
Salary: circa £40,000 - £50,000
Working Arrangement: 4 days in the office and 1 day working remotely per week
Main Responsibilities:
- Retail Operations & Tenant Engagement: Liaise with new retail tenants to explain maintenance coverage and establish key contacts. Manage tenant communications regarding works affecting their premises. Produce regular updates on maintenance and services for tenants.
- Contract & Compliance Management: Ensure all retail contracts are raised and renewed within agreed timeframes. Attend maintenance contract review meetings and maintain strong contractor relationships. Audit contractor records and provide reports to the Building Services team. Support compliance with CWG and tenant Health & Safety policies and procedures.
- Maintenance & Engineering Support: Coordinate planned preventive maintenance (PPM) activities to meet quality standards. Identify and escalate defects, arranging approved repairs or adjustments. Maintain inventory for test equipment and fire safety provisions.
- Energy & Utilities Management: Maintain metering networks, manage tenant charges and void units. Analyse energy reports and data, providing monthly performance summaries. Support effective energy management and sustainability initiatives.
- Documentation & Reporting: Maintain audit‐ready documentation and archiving systems. Keep logs up to date for FRA, LRA, WEA, and insurance records. Provide monthly contractor performance reports and service updates.
Person Specification:
- Essential: NEBOSH qualification. IOSH Managing Safely certification. Experience in property management processes and contractor auditing. Strong organisational skills with the ability to manage multiple contracts and deadlines.
- Desirable: Excellent verbal and written communication skills. Proficiency in MS Office (Outlook, Word, Excel, PowerPoint). Strong numerical skills and experience in utilities and data analytics. Understanding of utility metering and energy data management. Experience in budget management and procurement. Ability to work independently and as part of a team. Customer service awareness in a high‐profile environment.
Health, Safety and Welfare Responsibilities: All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Environmental, Social & Governance (ESG) Responsibilities: Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
Quality Management Responsibilities: In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Company Values:
- Commit to Excellence: Act with integrity and deliver high performance. Put our customers at the heart of what we do. Resolve issues by providing high quality solutions.
- Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals. Encourage inclusive networks and treat others with respect and fairness.
- Encourage Engagement: Confident in making decisions appropriate to the role. Learn from mistakes and listen to constructive feedback to improve performance.
- Take Ownership: Take pride in delivering high quality service which exceeds expectations. Committed to opportunities for self‐development.
- Embrace Innovation: Embrace change and innovation. Proactively suggest ways to improve our business and encourage others to share ideas.
What We Offer:
- Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
- Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
- Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
- Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Retail Services, Compliance & Energy Administrator in London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Services, Compliance & Energy Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Services, Compliance & Energy Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in retail services, compliance, and energy management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves liaising with tenants and contractors, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple contracts and deadlines effectively. In your application, share examples of how you’ve successfully juggled various tasks or projects in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, early applications are encouraged, so get yours in soon!
How to prepare for a job interview at Canary Wharf Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Retail Services, Compliance & Energy Administrator role. Brush up on your knowledge of property management processes, contractor auditing, and energy data analysis. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Certifications
Since a NEBOSH qualification and IOSH Managing Safely certification are essential for this role, be prepared to discuss how these qualifications have equipped you to handle health and safety compliance. Share specific examples of how you've applied this knowledge in previous roles to demonstrate your expertise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple contracts. Think of past experiences where you successfully coordinated maintenance activities or resolved tenant issues, and be ready to explain your thought process and the outcomes.
✨Emphasise Teamwork and Communication
This role involves liaising with tenants and contractors, so highlight your communication skills and ability to work collaboratively. Prepare examples of how you've fostered strong relationships in previous positions, and be ready to discuss how you would engage with tenants to ensure their needs are met.
