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- Tasks: Lead and mentor a dynamic property management team while driving operational excellence.
- Company: Join the largest sustainable developer in the UK, shaping urban living at Canary Wharf.
- Benefits: Enjoy flexible working, professional development, and a vibrant work environment.
- Why this job: Make a real impact in a thriving community with innovative projects and diverse experiences.
- Qualifications: 4+ years in residential property management and strong leadership skills required.
- Other info: Embrace inclusivity and growth in a supportive workplace focused on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Lead, mentor, and develop a high-performing property management team.
Recruit, train, and onboard new team members.
Set clear performance expectations and conduct regular performance reviews.
Foster a positive and collaborative team environment.
Conduct audits of department performance.
Maintain SOPs.
Implement and utilise property management software and technology effectively.
Explore and implement innovative solutions to improve operational efficiency and customer service.
A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
Minimum of 4 years’ experience in a residential property management position is essential, with experience of working within a high-end customer services environment.
Level 4 Certificate in Residential Letting and Property Management or similar essential.
A detailed understanding of the principal aspects of legislation, relating to the management of Residential Property Law.
Ability to lead and motivate a team. A self-starter with ability to innovate and look for areas of improvement.
Excellent IT skills. Able to manage difficult conversations.
An honest and trustworthy individual with an exemplary track record.
The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
Excellent communication and customer service skills.
Find opportunities to collaborate with others across the business to achieve shared goals.
Encourage inclusive networks and treat others with respect and fairness.
Use knowledge to work effectively with suppliers/contractors to meet shared goals.
Confident in making decisions appropriate to the role.
Learn from mistakes and listen to constructive feedback to improve performance.
Prioritise safety and actively support community, wellbeing and sustainability programmes.
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross-department experience and on-the-job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments.
CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.
CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.
The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Property Management - Team Lead in London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management - Team Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leads, be ready to discuss your experience and how it aligns with their needs. Bring examples of your past successes in property management to the table – it’ll make you stand out!
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention how your background fits perfectly with their goals. A little initiative goes a long way!
✨Tip Number 4
Prepare for those tricky interviews! Brush up on common questions related to team leadership and customer service in property management. Think about how you can demonstrate your ability to foster a positive team environment and handle difficult conversations with ease.
We think you need these skills to ace Property Management - Team Lead in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in residential property management. We want to see how your background aligns with the role, especially if you've worked in high-end customer service environments. Don't be shy about sharing specific examples!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing, like 'lead', 'mentor', and 'innovative solutions'. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Yourself: We value honesty and trustworthiness, so let your personality shine through in your application. Share your passion for property management and customer service, and don't hesitate to mention any unique perspectives or experiences you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Canary Wharf Group
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management laws and the specific software used in the industry. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable leader ready to take charge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you mentored someone or improved team performance. This will demonstrate your ability to foster a positive and collaborative environment.
✨Be Ready for Tough Questions
Expect questions about handling difficult conversations or managing underperformance. Prepare by thinking through your approach to conflict resolution and how you can turn challenges into opportunities for growth within your team.
✨Emphasise Customer Service
Since customer service is key in this role, be prepared to discuss how you've enhanced customer experiences in previous positions. Share innovative solutions you've implemented that improved operational efficiency and customer satisfaction.
