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- Tasks: Manage corporate relationships and ensure top-notch rental experiences for residents.
- Company: Vertus is a leading property management company focused on delivering exceptional living experiences.
- Benefits: Enjoy flexible working, generous benefits, and opportunities for personal and professional growth.
- Why this job: Join a dynamic team that values customer service and innovation in a vibrant work environment.
- Qualifications: Must have Level 3 ARLA qualification and excellent communication skills.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 42000 - 57000 £ per year.
Vertus are looking to recruit a Leasing Manager to cover maternity leave (12 month fixed term contract). Reporting directly to the General Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Salary: £49,842 per annum
Closing Date: Sunday 13 July 2025
MAIN RESPONSIBILITIES
- Overall management of corporate relationship including strategy, account management, negotiation of bulk deals, and relationship with relocation agents.
- Responding to all Corporate enquiries and conducting viewings.
- Attending networking events to build relationships.
- Conducting Right to Rent on all corporate residents and occupiers.
- Attend welcome meetings on move day (where necessary).
- Work closely with Tenancy Team ensuring compliance with legislation in the agreement of deals and contract generation.
- Work closely with Building Managers to reduce voids and maximise retention.
- Management of internal CRM (Hubspot) including compliance with GDPR Regulations.
- Oversee and maintain all portal marketing ensuring it is in line with Consumer Protection Regulations.
- Line Management of team of negotiators ensuring KPIs and targets being met.
- Management of 3rd party Letting Agents ensuring contractual obligations and KPIs are met.
- Overall management of Renewal targets, strategy and rents.
- Ensure office rota is updated and cover is provided at all times.
- Ensure sufficient data capture by negotiators and external agents.
- Daily, weekly and monthly reporting.
- Pricing of re-let and renewals.
- Working with finance business partner to ensure rent growth and occupancy are aligned with business plan targets.
- General office management.
- Management of Lettings Consultants' incentives and targets.
- Reporting to General Manager.
PERSON SPECIFICATION
- The successful candidate must have a Level 3 ARLA qualification as a minimum requirement.
- Excellent Microsoft Office skills.
- An honest and trustworthy individual with an exemplary track record.
- Excellent communication skills are essential.
- A polite, friendly and professional telephone manner.
- A thorough understanding of the Built to Rent market together with previous experience with corporates or relocation agents is essential.
- A highly motivated target driven individual with exceptional customer service.
- Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
- Strong written and verbal communication skills.
- The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Encourage Engagement
- Take Ownership
- Embrace Innovation
WHAT WE OFFER
- Diversity and Inclusion
- Flexible Working
- Learning and Development
- Other Benefits
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Leasing Manager in East London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Manager in East London
✨Tip Number 1
Familiarise yourself with the Built to Rent market, especially in East London. Understanding local trends and corporate needs will help you stand out during interviews and discussions.
✨Tip Number 2
Network actively within the property management community. Attend relevant events and engage with professionals on platforms like LinkedIn to build relationships that could benefit your application.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Prepare examples of how you've successfully managed client relationships or resolved issues, as this is crucial for the Leasing Manager role.
✨Tip Number 4
Showcase your proficiency with CRM systems, particularly Hubspot. Being able to discuss your experience with data management and compliance will give you an edge over other candidates.
We think you need these skills to ace Leasing Manager in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leasing and customer service. Emphasise any previous roles where you managed corporate relationships or worked with relocation agents, as this is crucial for the Leasing Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Built to Rent market and your commitment to excellent customer service. Mention specific examples from your past experiences that demonstrate your skills and how they align with Vertus' values.
Highlight Relevant Qualifications: Ensure you clearly state your Level 3 ARLA qualification and any other relevant certifications. This will help you stand out as a qualified candidate who meets the minimum requirements for the role.
Showcase Your Soft Skills: In your application, highlight your communication skills, attention to detail, and ability to work collaboratively. These soft skills are essential for the Leasing Manager role, so provide examples of how you've successfully used them in previous positions.
How to prepare for a job interview at Canary Wharf Group
✨Showcase Your Customer Service Skills
As a Leasing Manager, you'll need to demonstrate exceptional customer service. Prepare examples of how you've gone above and beyond for clients in previous roles, especially in the context of corporate relationships.
✨Understand the Built to Rent Market
Familiarise yourself with the current trends and challenges in the Built to Rent market. Being able to discuss these insights during your interview will show that you're knowledgeable and passionate about the industry.
✨Highlight Your Team Management Experience
Since the role involves line management of negotiators, be ready to discuss your leadership style and any relevant experiences. Share specific examples of how you've motivated teams to meet KPIs and targets.
✨Prepare for Compliance Questions
Given the importance of compliance with legislation and regulations, brush up on your knowledge of Right to Rent and GDPR. Be prepared to answer questions on how you ensure compliance in your work.
