Leasing Consultant

Responding to website, email, and telephone enquiries in a timely manner.

Qualifying leads, ensuring the applicant has the Right to Rent.

Capturing source of enquiries.

Keeping the CRM up to date with relevant information (Including changing the status from Offer received to current resident upon move in).

Ensuring all marketing portals are kept up to date and in line with Consumer Regulations.

Matching prospective residents to available properties.

Ensuring apartments are well presented before viewing.

Booking viewings.

Conducting call outs.

Conducting viewings.

Obtaining feedback.

Negotiating offers.

Advising prospective residents of customer journey and requirements.

Passing applicants over to the Tenancy Progression team with full information.

Assisting with progress of tenancy progression where necessary.

Conducting Right to Rent on prospective residents.

Complying with GDPR requirements.

Attending events such as Mall Pop Ups.

Ensuring KPI’s are consistently met.

Liaising with Third Party agents on the unit availability and portal material.

Reporting weekly KPI’s to the Leasing Manager.

To carry out other reasonable duties as instructed and directed as required.

Qualifications and Skills:

• Level 3 ARLA qualification is desirable
• 2 years property experience
• Friendly telephone manner
• Proven track record of meeting KPI’s
• An understanding of the Build to Rent market
• Self-motivated
• Target driven
• Works well under pressure
• Team player
• Exceptional Customer Service
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills
• Strong written and verbal communication skills
• An honest and trustworthy individual with an exemplary track record

Health, Safety and Welfare Responsibilities:

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working:

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits:

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.