Leasing Consultant

Vertus are looking to recruit a Leasing Consultant to join our Leasing Team. Reporting directly to the Associate - Leasing, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £28,808

Main Responsibilities:

• Responding to website, email, and telephone enquiries in a timely manner.
• Qualifying leads, ensuring the applicant has the Right to Rent.
• Capturing source of enquiries.
• Keeping the CRM up to date with relevant information.
• Matching prospective residents to available properties.
• Ensuring apartments are well presented before viewing.
• Booking viewings.
• Conducting call outs.
• Conducting viewings.
• Obtaining feedback.
• Negotiating offers.
• Advising prospective residents of customer journey and requirements.
• Passing applicants over to the Tenancy Progression team with full information.
• Assisting with progress of tenancy progression where necessary.
• Conducting Right to Rent on prospective residents.
• Complying with GDPR requirements.
• Attending events such as Mall Pop Ups.
• Ensuring KPI’s are consistently met.
• Liaising with Third Party agents on unit availability and portal material.
• Reporting weekly KPI’s to the Associate - Leasing.
• Carrying out other reasonable duties as instructed and directed as required.

Person Specification:

• Level 3 ARLA qualification is desirable.
• 2 years property experience.
• Friendly telephone manner.
• Proven track record of meeting KPI’s.
• An understanding of the Build to Rent market.
• Self-motivated and target driven.
• Works well under pressure.
• Team player with exceptional customer service.
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• An honest and trustworthy individual with an exemplary track record.
• Appreciation of the importance of customer service in the context of Canary Wharf.

Health Safety and Welfare Responsibilities:

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

Environmental, Social & Governance (ESG) Responsibilities:

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.

Quality Management Responsibilities:

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

Company Values:

• Commit to Excellence: Act with integrity and deliver high performance; put our customers at the heart of what we do; resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals; encourage inclusive networks and treat others with respect and fairness; use knowledge to work effectively with suppliers/contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role; learn from mistakes and listen to constructive feedback to improve performance; prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations; committed to opportunities for self-development; take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation; proactively suggest ways to improve our business and encourage others to share ideas; see new challenges as opportunities to deliver effective change.

What We Offer:

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.