Fire Door Surveyor

The Fire Door Compliance Inspector is responsible for conducting compliant inspections of communal fire doors across the residential portfolio, and apartment front entrance doors where required. The role supports the wider fire door compliance programme for CWRM and Vertus, ensuring all buildings across Canary Wharf, Wood Wharf and Southbank Place meet the requirements of the Building Safety Act, relevant fire safety legislation and Canary Wharf Group operational standards.

The Inspector provides a knowledgeable on-site presence and works closely with Building Managers, Facilities Managers, Engineering teams, Property Managers and Concierges to coordinate inspections, resident access and remedial activities. The postholder is expected to uphold Canary Wharf Groups customer service principles, ensuring interactions with residents and stakeholders are professional, supportive and aligned with our service values.

Day-to-day line management for the role will sit with the Area Facilities Manager (Vertus) / Manager Operations & Facilities (CWRML WW) / Residential Building Manager Southbank Place (CWRML SBP). The role operates in alignment with the Fire Door Management workstream, adhering to agreed programme standards, processes and reporting requirements set by the Fire Door Management Workstream Lead.

In addition to core fire door inspections, the role may support basic non-technical safety-related checks as required by the Health, Safety and Wellbeing (HSW) Department or local management. The Inspector ensures that all defects, safety concerns and inspection outcomes are recorded accurately, escalated appropriately and supported with high-quality evidence and audit-ready documentation.

40 hours per week, Monday to Friday. Salary up to £47,000 per annum, dependent on experience.

• Fire Door Inspections & Adjustments

Carry out scheduled inspections of:

• Communal fire doors (riser cupboards, service cupboards, stair cores, plant rooms, BOH areas)
• Apartment front entrance doors where required

Assess compliance against BS 8214, the Building Safety Act, the Regulatory Reform (Fire Safety) Order and manufacturer specifications. Identify defects including gaps, hardware failures, failed seals, fire stopping issues and certification concerns. Record all findings in approved systems (Yardi Maintenance IQ, RiskWise) with accurate photographic evidence and detailed notes. Carry out minor adjustments where appropriate (e.g., tightening hinges, adjusting door closers) to reduce immediate risk before remediation.

Provide access, coordination and on-site support to external fire door inspectors working across the portfolio. Assist Building Managers, Concierges and Property Managers with resident access and liaison for inspections involving apartment entrance doors. Ensure inspection outcomes, actions and recommendations from external inspectors are uploaded and tracked accurately.

Provide clear direction, location information and access support to the contracted remediation provider. Coordinate remediation work with Building Managers, Facilities Managers and Engineering teams to minimise resident disruption. Review completed remedial work to ensure compliance before closing actions. Ensure all before/after evidence and certifications are uploaded to Yardi Maintenance IQ, RiskWise, SharePoint or approved systems.

Maintain accurate, consistent and audit-ready digital records for inspections and remediation follow-ups. Prepare progress updates, inspection summaries and compliance data. Support internal and external audits by providing evidence, documentation and access. Escalate high-risk defects immediately to the relevant line manager and, where appropriate, to the Health, Safety and Wellbeing (HSW) Department. Ensure all documentation aligns with CWRM and Vertus SOPs, CWG governance standards and SharePoint requirements.

Maintain and update fire door asset information including location, rating, type and installation details. Flag missing or inaccurate asset data to the relevant Building Manager or Facilities Manager for correction. Ensure all inspection and remediation data contributes to accurate golden thread information.

Provide technical support to Building Managers for resident notices, safety information and fire-door-related communications. Act as a technical point of contact for fire door queries from Building Managers, Facilities Managers, Engineering teams, Property Managers and the HSW Department. Engage professionally with residents when inspections or remediation access require entry to apartments. Provide technical findings to support fire safety investigations carried out by site management, the HSW Department or external assessors.

Uphold Canary Wharf Groups Customer Service Principles when interacting with residents, contractors and colleagues. Provide a polite, approachable and reassuring presence during inspections and access visits, ensuring residents feel informed and respected. Take ownership when issues are identified, ensuring clear communication and timely escalation to the relevant teams. Apply a personal and considerate approach when arranging access, explaining inspection findings or supporting resident queries. Help deliver seamless experiences for residents and contractors by coordinating access efficiently and minimising disruption. Consistently support a high standard of service in line with CWGs core values of a warm welcome, ownership, a personal touch, seamless journeys and going beyond.

Recommend improvements to fire door inspection templates, processes and operational procedures. Identify and report recurring defect trends across the portfolio for early intervention. Support the enhancement of CWG fire door management procedures.

Work flexibly across Canary Wharf, Wood Wharf and Southbank Place to support inspection programmes. Uphold professionalism when interacting with residents, contractors and stakeholders. Participate in all required CWG, CWRM, Vertus and Vertus Edit mandatory training programmes. Support urgent or safety-critical situations when instructed by management. Support additional safety-related checks or tasks as required, including basic non-technical observations or routine inspections, in line with guidance from the relevant line manager, the Fire Door Management Workstream Lead, or the Health, Safety and Wellbeing (HSW) Department. Carry out other reasonable duties as directed by the relevant line manager and the Fire Door Management Workstream Lead.

• Fire door inspection delivery and accuracy across CWRM, Vertus and Vertus Edit
• Communal and (where required) apartment door inspections
• Support to external inspectors and remediation contractors
• Fire door documentation, evidence and audit readiness
• Golden thread and asset data accuracy
• Resident, contractor and internal stakeholder engagement
• Escalation of safety-critical issues through appropriate channels
• Compliance with CWG Health & Safety, Environmental and Quality Management systems

A Level 3 Award in Fire Door Inspection (FDIS, BlueSky or equivalent) is required for this role. Previous experience inspecting fire doors within residential or commercial buildings is expected. A strong and demonstrable understanding of fire door standards, fire safety legislation and passive fire protection principles is required to perform this role independently. Experience using compliance platforms such as Yardi Maintenance IQ, RiskWise or similar would be advantageous. A background in carpentry or joinery, including NVQ Level 2/3 or practical experience with door installation and adjustment, would be beneficial. Additional fire safety accreditations such as FIRAS or BM TRADA Q-Mark would be favourable. Willingness to undertake further training or professional development as required to meet changing regulations, building safety standards and operational needs.

• Excellent attention to detail
• Clear written and verbal communication skills
• Highly organised with strong time management
• Ability to work independently across multiple sites
• Professional, calm and confident when engaging with residents and contractors
• Strong problem-solving and analytical abilities
• Proactive, positive and flexible approach

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

• Commit to Excellence
• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
• Foster Collaboration
• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Encourage Engagement
• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
• Take Ownership
• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
• Embrace Innovation
• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.