Estate Operations Manager

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Department: Infrastructure
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Company: Canary Wharf Management Limited
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Reporting to: Director – Operations
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Job Summary
This role involves leading a team of subject matter experts to ensure optimal performance, tenant satisfaction, and adherence to company standards.
Financial management of a large budget, planning and delivery of services across a mixed-use estate comprising over 140 acres of residential, commercial, retail and green space.
Implementing a ‘best-in-class’ approach and fostering a culture of inclusion and continuous improvement.
Salary: £90,000
Closing date: Monday 2nd June 2025
Main Responsibilities

• Oversee operational delivery of Maintenance, Environmental Services, Projects and Landscaping services across Canary Wharf and Wood Wharf infrastructure areas
• Ensure the highest standards of safety and maintenance by developing and overseeing the implementation of policies and initiatives across all areas within the portfolio
• Develop and maintain a high level of professional knowledge to enable effective benchmarking and a culture of continuous improvement
• Address operational and legal issues promptly in collaboration with other stakeholders
• Responsible in the preparation and management of the annual serve charge budgets the Canary Wharf and Wood Wharf estates
• Analyse financial reports to deliver value in service charge budgets and implement cost control measures
• Work closely with the Arts & Events, Retail, Residential and Building teams to deliver projects and events
• Implement feedback driven improvement
• Lead, mentor, and develop a high-performing management team with a focus on operational objectives
• Foster a collaborative and inclusive work environment
• Set clear performance objectives aligned with strategic initiatives and conduct regular appraisals
• Ensure a close working relationship with all other internal and external departments
• Oversee compliance frameworks to ensure all legal, regulatory, and safety requirements are met across the infrastructure portfolio. Ensure relevant certification and record-keeping
• Conduct regular audits to identify compliance risks and opportunities for improvement
• Develop and implement risk management plans
• To effectively manage outsourced providers, including Key Performance Indicators and procurement processes
• Ensure appropriate planned preventative maintenance regimes are in place and logged
• Oversee Asset Management forecasting and CAFM system management

PERSON SPECIFICATION

• Demonstrable leadership experience in operational management, real estate, or related industry, with proven capability in leading teams and managing large-scale operations
• Strong understanding and experience in financial management, including budget preparation, financial analysis, and cost control measures, with proficiency in managing service charge budgets
• Excellent skills in stakeholder management and maintaining effective tenant relations
• Experience in overseeing day-to-day operations, ensuring high standards of safety and maintenance
• Dedication to enhancing the customer experience and implementing feedback-driven improvements
• Proficiency in using industry-specific software for operations and financial management, including MS Office applications and Excel skills
• Proven ability to lead, mentor, and develop high-performing teams, setting clear performance objectives

Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it\’s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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