BTR Accounts Manager (FTC)

Department: Accounts

Company: Canary Wharf Limited

Reporting to: Financial Controller - Build to Rent

We are seeking an experienced Accounts/Finance Manager to lead and oversee the day to day accounts function for a large and expanding, operational residential portfolio. The role has end to end responsibility for the accuracy and timeliness of tenant billing, income control and ledger management across c.1,700 active tenancies, supported by a team of three accounts assistants. The Accounts Manager ensures all monthly billing cycles are delivered accurately, bank accounts are fully reconciled, and tenant balances, deposits and reservation fees are appropriately managed. The role acts as the primary finance interface with leasing and tenancy progression teams, maintaining strong horizontal relationships to support lettings, tenancy changes and issue resolution. It also has ownership of arrears oversight, intercompany recharges, and payment platforms such as Stripe, alongside supporting system changes and ensuring compliance with evolving regulatory requirements, including the Renters Rights Act. This is a key operational finance role within our Build to Rent business, combining people management, process ownership and cross functional collaboration to support a growing residential portfolio.

1 year FTC role Salary £60-65k 4 days office / 1 WFH

• Own the integrity of the property management and finance system, ensuring tenant billing and cash data is accurate, complete and fit for purpose across the BTR portfolio.
• Lead and manage a team of three accounts assistants, setting clear priorities, overseeing workload and ensuring all monthly, weekly and daily processes are delivered accurately and to deadlines.
• Take overall responsibility for the end to end monthly billing cycle for residential tenants, including rent, deposits, reservation fees and ad hoc charges.
• Maintain oversight of tenant cash allocation, deposits and reservation fees, ensuring balances are correctly reflected on tenant ledgers and refunds or movements are processed appropriately.
• Act as the primary finance contact for leasing, tenancy progression and property management teams, providing timely support and resolution of billing, tenancy and ledger queries.
• Manage arrears monitoring and debtor control processes, including direct debit administration and escalation where required.
• Ensure all bank accounts are fully and accurately reconciled, with timely identification and resolution of reconciling items.
• Support and lead operational finance improvements, including system enhancements, process streamlining, payment platform management (e.g. Stripe) and implementation of regulatory or legislative changes, including Renters Reform compliance.

• Proven experience managing a small team, with clear accountability for delivery and standards (essential).
• Background in residential property accounts, with experience of tenant billing, cash allocation and arrears management (essential).
• Experience using Yardi or a similar property management system (highly beneficial but not essential).
• Demonstrated ability to take ownership of a high volume, deadline driven operational finance function.
• Strong organisational and communication skills, with the ability to work effectively across leasing, tenancy progression and operational teams.
• Strong Excel skills with confidence handling reconciliations and control reports.

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

• Commit to Excellence - Act with integrity and deliver high performance; Put our customers at the heart of what we do; Resolve issues by providing high quality solutions.
• Foster Collaboration - Find opportunities to collaborate with others across the business to achieve shared goals; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement - Confident in making decisions appropriate to the role; Learn from mistakes and listen to constructive feedback to improve performance; Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership - Take pride in delivering high quality service which exceeds expectations; Committed to opportunities for self-development; Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation - Embrace change and innovation; Proactively suggest ways to improve our business and encourage others to share ideas; See new challenges as opportunities to deliver effective change.

• Diversity and Inclusion - We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
• Flexible Working - As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
• Learning and Development - At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
• Other Benefits - We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees.