Associate Director - Resilience (FTC)

The post-holder is responsible for implementing and managing CWG’s resilience programme to enhance the resilience of both the Canary Wharf Estate, ensuring it remains secure, accessible and able to recover quickly from disruption or incident, and Canary Wharf Group, ensuring the Company is protected from, prepared for, and able to withstand and adapt to disruptive incidents or events. This is a 14-month fixed-term contract to provide cover for the substantive post-holder, with a salary of up to £95,000. The role is primarily office-based, with one day per week working from home.

MAIN RESPONSIBILITIES

• Manage CWG’s Resilience programme and set the Resilience strategy, identifying priorities and future work streams to address changing circumstances and evolving risks.
• Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams:
• Business Continuity
  • Maintain CWG’s ISO 22301 certification and oversee internal audit programme to provide independent assurance that CWG’s resilience programme is operating effectively against the standards set in ISO 22301.
  • Regular review and update of the Business Impact Analysis programme and Business Continuity Plans.
  • Prioritisation of the organisation’s departments and critical activities to align with business objectives and ensure effective and efficient recovery from an incident.
  • Manage a programme of engagement with CWG department heads in order to co-ordinate their contingency and resilience plans and raise awareness of business continuity/incident readiness amongst all CWG staff.
  • Testing, as appropriate, of business continuity processes and manual workarounds.
  • Management of CWG’s Business Recovery Site and other contingency measures.
• Crisis Management
  • Ownership and regular review of CWG’s Crisis Management Plan and arrangements.
  • Develop and run the annual Crisis Management exercise for senior executives.
  • Ensure middle and senior management across the Group are prepared for unexpected disruptive events, and prepare for activation, if required.
• Incident Management
  • Maintain Major Incident/Emergency plans and policies, which govern the Company’s immediate response to threats and major incidents at Canary Wharf.
  • Co-ordinate the activation and execution of the Business Continuity, Incident and Crisis Management plans in the event of a disruption/impact.
  • Leadership and management of the Security and Resilience Department HQ during an incident on behalf of the Director and represent the Director to the senior executives if absent.
• Exercising
  • Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders, including an annual ‘estate-wide’ crisis exercise with corporate tenants, and an annual exercise with retail tenants, to test incident response, communication and co-ordination.
• Relationship Management
  • Manage a programme of engagement with the tenants in order to communicate and embed these plans as necessary and oversee the co-ordination and organisation of the Canary Wharf Resilience Forum.
  • Manage relationships with external stakeholders including the Emergency Services and local government and other organisations as necessary.
• Oversee a programme of horizon-scanning to identify potential future impacts to the Estate and inform/warn relevant internal and external stakeholders.
• Develop and maintain refined understanding of risks to both Group and Estate and shape and lead the resilience programme in order to address those risks.
• Lead departmental planning, policy and other work, as required by the Director.

PERSON SPECIFICATION

• Demonstrable experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment.
• Experience in business continuity, maintaining business continuity management systems and a strong comprehension of ISO 22301:2019.
• Experience in incident and crisis management, leading response teams at strategic, tactical and operational levels and managing incidents for an organisation.
• Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives.
• CBCI or equivalent certification.
• Degree-level education (or equivalent relevant professional experience will be considered).
• Excellent communicator with strong presentational skills and the ability to offer prompt and accurate advice to senior management and tenants.
• Exceptional organisational skills and capable of working independently if necessary to formulate strategy, policy and procedures, and then deliver by implementing and embedding within the company.
• Innovative and proactive thinker with ability to constructively challenge existing practices.
• Adept at building relationships with internal and external partners to assist delivery of business objectives.
• Prepared to work flexible and varied hours, including out of hours call out and attendance.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence
  • Act with integrity and deliver high performance
  • Put our customers at the heart of what we do
  • Resolve issues by providing high quality solutions
• Foster Collaboration
  • Find opportunities to collaborate with others across the business to achieve shared goals
  • Encourage inclusive networks and treat others with respect and fairness
  • Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Encourage Engagement
  • Confident in making decisions appropriate to the role
  • Learn from mistakes and listen to constructive feedback to improve performance
  • Prioritise safety and actively support community, wellbeing and sustainability programmes
• Take Ownership
  • Take pride in delivering high quality service which exceeds expectations
  • Committed to opportunities for self-development
  • Take responsibility for my own performance and look for ways to improve
• Embrace Innovation
  • Embrace change and innovation
  • Proactively suggest ways to improve our business and encourage others to share ideas
  • See new challenges as opportunities to deliver effective change

WHAT WE OFFER

• Diversity and Inclusion

  We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

• Flexible Working

  As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

• Learning and Development

  At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

• Other Benefits

  We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.