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For Companies At a Glance
- Tasks: Support residents during move-ins, diagnose faults, and perform repairs in high-end apartments.
- Company: Join Canary Wharf Residential Management, a leader in luxury residential services in London.
- Benefits: Enjoy flexible working, comprehensive benefits, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values integrity, customer satisfaction, and sustainability.
- Qualifications: NVQ Grade 2 in Carpentry or Painting is desirable; experience in maintenance is a plus.
- Other info: Work Monday to Friday, 8:30 am to 5:00 pm, with a salary up to £38,000 annually.
The predicted salary is between 22800 - 38000 £ per year.
Department: Residential Sales Company: Canary Wharf Residential Management Limited Reporting to: Director – Customer Services
JOB SUMMARY
This is a site-based role, operating across the Southbank Place and Wood Wharf developments. The position focuses on supporting residents throughout the move-in and handover process, ensuring a smooth transition into their new homes. Responsibilities include identifying, addressing, and resolving snagging issues and defects promptly and efficiently. The role requires a proactive, customer-focused approach, with an emphasis on delivering solutions in a professional and courteous manner.
Annual Salary: up to £38,000 dependent on experience.
Working Hours: Monday – Friday, 8.30am-5.30pm
MAIN RESPONSIBILITIES
PERSON SPECIFICATION
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it\’s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
Foster Collaboration
Encourage Engagement
Take Ownership
Embrace Innovation
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Maintenance Operator - Grade 1 (Residential) employer: Canary Wharf Group plc
Contact Detail:
Canary Wharf Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operator - Grade 1 (Residential)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Maintenance Operator role. Understanding tasks like diagnosing faults and assisting residents will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in high-end residential maintenance. Be ready to discuss specific examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Prepare to showcase your communication skills. Since this role involves interacting with residents and contractors, think of scenarios where you've effectively communicated to resolve problems.
✨Tip Number 4
Research Canary Wharf Residential Management Limited's values and principles. Aligning your personal values with theirs can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Maintenance Operator - Grade 1 (Residential)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance, particularly in high-end residential environments. Emphasise any skills related to carpentry, painting, or electrical work, as these are desirable for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach. Mention specific examples of how you've successfully handled maintenance tasks or supported residents in previous roles.
Highlight Relevant Qualifications: If you have an NVQ Grade 2 in Carpentry or Painting and Decorating, make sure to mention it prominently. Also, include any other relevant certifications or training that align with the job requirements.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've successfully communicated with customers or team members in past positions. This could be through resolving issues or providing updates on maintenance tasks.
How to prepare for a job interview at Canary Wharf Group plc
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your proactive approach and ability to handle challenging situations with a positive attitude.
✨Demonstrate Technical Knowledge
Familiarise yourself with common maintenance tasks relevant to high-end residential environments. Be ready to discuss your experience with diagnosing faults and performing repairs, as well as any specific skills like electrical work or carpentry.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be sure to mention your understanding of health and safety regulations and how you ensure compliance in your work. Discuss any previous experiences where you prioritised safety for yourself and others.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about the team dynamics, the types of projects you'll be involved in, or how the company supports professional development. This will also help you assess if the role is the right fit for you.
