Property Manager in London

Department: Vertus

Company: Vertus Residential Management Limited

Reporting to: General Manager

JOB SUMMARY

Vertus are looking to recruit a Property Manager to join our team. Reporting directly to the Property Management - Team Lead, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £40,000

Working Hours: Monday - Friday, 8.30am - 5.30pm

Closing Date: 23rd June 2025 (candidates will have until 23:59 on 22nd June 2025 to apply)

MAIN RESPONSIBILITIES

• Overseeing the property management of your assigned properties across Vertus Portfolio.
• Ensuring your assigned properties within the Vertus portfolio meet all necessary compliance obligations e.g. have a valid EICR, EPC and PAT testing.
• Managing costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants' deposits, and competitive quotes are being obtained for any repairs or replacements.
• Managing the check out process including, scheduling and managing the check out inventories, conducting check out apartment checks prior to the end of the tenancy, communicating the end of tenancy process to the residents, ensuring all keys are returned and meter readings are taken.
• Ensuring property management systems are being used correctly and are kept up to date.
• Producing weekly and monthly reports to the building manager on all KPIs.
• Monitoring apartment voids including, flushing for long term vacancies, ensuring minimal energy usage, e.g. lights off, heating and cooling off/appropriately set.
• To assist in mobilisation of new buildings.
• Manage reactive maintenance of occupied apartments to ensure any issues that fall under the Landlords responsibility are being responded to in a timely manner and residents are regularly kept up to date with the progress.
• Obtain one or more competitive quotes from approved contractors for repairs if external contractors are required, manage contractor access to the apartments.
• Work with the Help desk to schedule and prioritise tasks for the engineers.
• Keep up to date with changes in legislation and raising or suggesting improvements or changes to ensure these are met.
• Conduct a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOP’s.
• If the deposit is not protected by TDS custodial, once agreed by all parties, arrange for the deposit release form to be sent to accounts for refund.
• Manage any disputes raised by the Landlord or Tenant in relation to deposits, all TDS deposits to be managed through TDS portal, ensuring TDS is notified of any dilapidation charges within the correct timeframe.
• Monitor & track the progress of deposit returns to ensure they meet required timelines.
• Ensuring tasks follow SOPs processes.
• Ensure SOPs are kept up to date.
• Ensure any planned maintenance tasks are scheduled and carried out according to statutory compliance responsibilities.
• Invoice management and processing POs.
• Organise renewal of safety certification and remedial works during the tenancy.
• Prepare mid-term inspection reports for the business and feedback to the tenant if a breach has been noted.
• Complete monthly audit on the residents Rights to Rent, check to ensure all residents have the right to rent, report any residents that cannot provide the proof of their right to rent.
• Managing end of tenancy matters.
• Provide support to Building Managers where necessary.
• Assist finance team with the collection of rent arrears, assist Community utilities with the collection of the utility arrears.
• Manage residents registrations on Pulse, Community utilities portal and Bring Me boxes, (Including Move in’s, room moves and move out’s).
• Manage council tax move out’s and room moves, supply local council with the weekly report of past tenants and their move out date.
• To promote and implement sustainability initiatives as directed by Canary Wharf Group.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• To carry out other reasonable duties as instructed and directed as required.

PERSON SPECIFICATION

• A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
• IRPM level 1 or 2 or ARLA Level 3 is highly desirable.
• Basic knowledge of Building Management Systems.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law.
• Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.
• Knowledge of Section 8 & 21 requirements.
• Working knowledge of Health and Safety requirements and legislation.
• Excellent communication skills.
• Willingness to undertake further training as required.
• Minimum of 2-year experience in a management position is essential.
• Experience instructing and managing large contracts of work.
• Working in a high-end customer service establishment.
• Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
• Commitment to teamwork and ability to function as part of a team.
• Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.
• Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees.
• Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.
• Excellent knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint).
• Willingness to be adaptable and to accept the evolution of the role as the estate develops.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence
• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
• Foster Collaboration
• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Encourage Engagement
• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
• Take Ownership
• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
• Embrace Innovation
• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

• Diversity and Inclusion
• Flexible Working
• Learning and Development
• Other Benefits

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.