Engineering Manager in London

Department: Residential Estates

Company: Canary Wharf Residential Management Limited

Reporting to: Operations Manager

JOB SUMMARY

Reporting to the Operations Manager, the Engineering Manager is responsible for the operational delivery, compliance, and upkeep of all M&E systems, fire safety equipment, and engineering infrastructure across four residential buildings at Southbank Place. This includes line management of the site-based engineers and management of all hard services contractors to ensure all plant and life safety systems are properly maintained, serviced, tested, and functioning as designed. The Engineering Manager plays a key role in ensuring statutory and legislative compliance, supporting capital project delivery, and maintaining a safe and functional environment for residents and staff. They work closely with the Residential Building Manager and wider estate and commercial teams to deliver seamless building operations.

MAIN RESPONSIBILITIES

• Building Services and Technical Oversight: Manage the day-to-day performance, servicing, and testing of all building M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure. Ensure systems operate as designed and are maintained in accordance with SFG20 and manufacturer specifications. Respond promptly to plant alarms, system failures, and performance issues to minimise downtime and maintain resident comfort. Maintain accurate engineering logs, asset registers, and compliance documentation across all buildings.
• Compliance and Health & Safety: Ensure full legislative and regulatory compliance in areas including but not limited to fire safety systems, water hygiene, electrical safety, pressure systems, lift safety, and HVAC. Maintain accurate compliance records, certification schedules, and digital audit trails. Plan and deliver PPM schedules in accordance with statutory and contractual obligations. Support the delivery of site-wide risk assessments, including Fire Risk Assessments and Water Risk Assessments, and lead the implementation of remedial actions.
• Contractor Management: Oversee all hard services contractors including M&E providers, lift engineers, fire alarm and sprinkler contractors, access control, BMS, and others. Manage performance, escalate defects or non-compliance, and ensure contracts are delivering in line with agreed SLAs and KPIs. Support procurement activity and contribute to contractor tenders and performance reviews.
• Reactive and Planned Maintenance: Manage a live system of PPMs, statutory checks, and reactive maintenance across all residential buildings. Ensure work orders are correctly prioritised, assigned, and completed within SLAs. Oversee engineer workload and ensure appropriate call-out cover and escalation procedures are in place. Lead or support root cause analysis following critical failures and implement preventative actions.
• Team Management: Line manages the site-based engineers, ensuring safe working practices, training compliance, and professional development. Conduct regular 1:1s, toolbox talks, and performance appraisals. Build a culture of safety, responsibility, and continuous improvement within the engineering team. Provide mentoring and hands-on support where technical guidance is required.
• Capital Projects and Lifecycle Works: Support the delivery of capital maintenance projects and infrastructure improvements across the buildings. Advise on plant lifecycle, replacement planning, and technical specification development. Liaise with project consultants, contractors, and wider stakeholders to ensure smooth delivery.
• Energy and Sustainability: Work closely with CWG and building consultants to monitor and improve plant efficiency, reduce energy consumption and align with sustainability targets. Identify and implement technical interventions to improve building environmental performance. Monitor energy and utility usage and recommend improvements to reduce wastage.
• Cross-Team Collaboration: Support the Residential Building Manager and Front of House Manager with engineering insight and action where required. Coordinate closely on matters affecting amenity spaces, communal areas, and resident impact. Support the delivery of major resident communication where plant or service interruptions are involved. Attend and contribute to all relevant operational, H&S, and mobilisation meetings.
• Retail and Commercial Support: Provide M&E and compliance oversight for the retail/commercial units located within the residential buildings. Ensure commercial occupiers are supported on building infrastructure, emergency systems, and statutory responsibilities. Act as a liaison point for technical queries and planned works coordination.
• Cover, Emergency Support & Other Duties: Provide direct cover or escalation support for the Building Manager and Front of House Manager during periods of absence or unavailability. Participate in the on-call rota for engineering emergencies and urgent building issues. Carry out other reasonable duties as instructed and directed by the Operations Manager (CWRML).

PERSON SPECIFICATION

• Education / Qualifications: The incumbent must have completed an apprenticeship in either mechanical or electrical engineering, along with relevant certification or a higher education or degree-level qualification in engineering, facilities management, or building services. Health & Safety qualifications such as IOSH, SSSTS, or NEBOSH are strongly preferred. Training in compliance systems, CAFM platforms, or BMS software is an advantage.
• Experience: Minimum 5 years in an engineering or facilities role with demonstrable management experience in high-end residential or mixed-use buildings. Proven track record of managing hard service contracts and in-house engineering teams. Strong experience in delivering PPM programmes and maintaining full statutory compliance. Involvement in capital projects, defect management, or technical mobilisation is desirable. Strong leadership and management skills are essential, with a proven track record of managing a team. Experience in dealing with residents, clients, or occupiers in a service-led environment.
• Knowledge & Skills: Comprehensive technical knowledge of M&E systems, plant, BMS, HVAC, and fire safety systems. In-depth understanding of statutory legislation including but not limited to L8, EICR, SFG20, LOLER, PUWER, and building regulations. Proficient in the use of CAFM and engineering management systems (e.g., Yardi Maintenance IQ, Risk Wise, etc.). Highly organised, with the ability to multitask, prioritise and solve complex engineering problems. Skilled at producing reports, data analysis, and engineering recommendations.
• Personal Attributes: Safety-first and technically driven leader. Approachable, supportive, and proactive in managing people and problems. Calm under pressure and capable of making sound decisions quickly. Commitment to continuous professional development. Results-focused, dependable and aligned with CWG values.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence: Act with integrity and deliver high performance. Put our customers at the heart of what we do. Resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals. Encourage inclusive networks and treat others with respect and fairness. Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role. Learn from mistakes and listen to constructive feedback to improve performance. Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations. Committed to opportunities for self-development. Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation. Proactively suggest ways to improve our business and encourage others to share ideas. See new challenges as opportunities to deliver effective change.

WHAT WE OFFER

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.