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- Tasks: Support sales and implementation processes, ensuring smooth onboarding for new customers.
- Company: Canary Technologies revolutionises hospitality with AI-driven software used by over 20,000 hotels worldwide.
- Benefits: Enjoy Canary Days off, travel reimbursements, and a budget for personal development.
- Why this job: Join a fast-paced team shaping the future of hospitality technology in a fun, innovative environment.
- Qualifications: 3+ years in technical product roles; strong understanding of APIs and IT security principles required.
- Other info: Remote-friendly work culture with opportunities for professional growth and cross-functional collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Technical Product Specialist – EMEA role at Canary Technologies
Join to apply for the Technical Product Specialist – EMEA role at Canary Technologies
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About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary\’s hospitality-specific AI platform.
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary\’s hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role:
We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role is critical in accelerating local implementation timelines and supporting technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring our prospective and new customers experience a smooth, fast, and technically sound onboarding.
The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.
Key Responsibilities
- Implementation Acceleration:
- Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
- Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
- Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
- Sales Support & Technical Expertise:
- Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
- Help prospects understand integration requirements, data flows, and architecture.
- Assist in answering technical RFPs, security documentation, and architecture diagrams.
- Stakeholder Collaboration:
- Act as the technical point of contact between regional sales and the global Product and Engineering teams.
- Translate local customer requirements into actionable feedback for product development and localization.
- Process & Documentation:
- Develop and maintain technical documentation and resources tailored to the EMEA market.
- Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.
Requirements
- 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
- Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
- Experience supporting a commercial or pre-sales function.
- Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
- Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
- Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Seniority level
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Seniority level
Mid-Senior level
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Full-time
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Industries
Hospitality
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Technical Product Specialist – EMEA employer: Canary Technologies
Contact Detail:
Canary Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Specialist – EMEA
✨Tip Number 1
Familiarise yourself with Canary Technologies' products and their unique selling points. Understanding how their AI platform enhances hotel operations will allow you to speak confidently about the product during interviews.
✨Tip Number 2
Network with current or former employees of Canary Technologies on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Technical Product Specialist role.
✨Tip Number 3
Prepare to discuss your experience with APIs and integrations, especially in relation to hospitality tech. Be ready to share specific examples of how you've successfully navigated technical challenges in previous roles.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for the role, as you'll need to liaise between technical teams and non-technical stakeholders.
We think you need these skills to ace Technical Product Specialist – EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Product Specialist role. Tailor your application to highlight relevant experience in technical product management, SaaS, or hospitality tech.
Highlight Technical Skills: Emphasise your technical skills in APIs, integrations, and IT security principles. Provide specific examples of how you've applied these skills in previous roles, especially in a commercial or pre-sales context.
Showcase Communication Abilities: Since the role requires exceptional communication and stakeholder management skills, include examples of how you've successfully collaborated with cross-functional teams or managed client relationships in multicultural environments.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also connects your background to Canary Technologies' mission. Mention how you can contribute to improving their products and customer onboarding processes.
How to prepare for a job interview at Canary Technologies
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of Canary Technologies' products and how they integrate into the hospitality sector. Familiarise yourself with their AI platform and be ready to discuss how it benefits hoteliers.
✨Showcase Your Technical Skills
Be prepared to demonstrate your technical fluency, especially regarding APIs, integrations, and data privacy. You might be asked to explain complex concepts in simple terms, so practice articulating your knowledge clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you identified bottlenecks or improved processes, and be ready to share these examples during the interview.
✨Highlight Your Communication Skills
As a Technical Product Specialist, you'll need to liaise with various stakeholders. Be ready to discuss how you've successfully managed cross-functional teams and communicated technical information to non-technical audiences in previous roles.
