Sales Engineer - EMEA

About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary\’s hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role is critical in accelerating local implementation timelines and supporting technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring our prospective and new customers experience a smooth, fast, and technically sound onboarding.
The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.
Key Responsibilities
Implementation Acceleration:
Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
Sales Support & Technical Expertise:
Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
Help prospects understand integration requirements, data flows, and architecture.
Assist in answering technical RFPs, security documentation, and architecture diagrams.
Stakeholder Collaboration:
Act as the technical point of contact between regional sales and the global Product and Engineering teams.
Translate local customer requirements into actionable feedback for product development and localization.
Process & Documentation:
Develop and maintain technical documentation and resources tailored to the EMEA market.
Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.
Requirements
10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
Strong understanding of APIs, integrations (especially with PMS or