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For Companies At a Glance
- Tasks: Accelerate technical onboarding and support sales with your expertise.
- Company: Join Canary Technologies, a leader in hospitality tech transforming the industry.
- Benefits: Enjoy Canary Days off, travel reimbursements, and personal development budgets.
- Why this job: Be part of a fast-paced team shaping the future of hospitality technology.
- Qualifications: 3+ years in technical roles, strong communication skills, and SaaS experience.
- Other info: Work remotely while collaborating with a dynamic, multicultural team.
The predicted salary is between 36000 - 60000 £ per year.
About Canary
Canary Technologies is changing the game for hotels with modern software powered by Canary\’s hospitality-specific AI platform. Canary is used by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role is critical in accelerating local implementation timelines and supporting technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring our prospective and new customers experience a smooth, fast, and technically sound onboarding.
The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.
Key Responsibilities
- Implementation Acceleration: Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
- Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
- Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
- Sales Support & Technical Expertise: Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
- Help prospects understand integration requirements, data flows, and architecture.
- Assist in answering technical RFPs, security documentation, and architecture diagrams.
- Stakeholder Collaboration: Act as the technical point of contact between regional sales and the global Product and Engineering teams.
- Translate local customer requirements into actionable feedback for product development and localization.
- Process & Documentation: Develop and maintain technical documentation and resources tailored to the EMEA market.
- Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.
Requirements
- 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
- Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
- Experience supporting a commercial or pre-sales function.
- Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
- Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
- Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.
Benefits
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Note: The italic text has been removed where possible to adhere to formatting guidelines.
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Sales Engineer – EMEA employer: Canary Technologies
Contact Detail:
Canary Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer – EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Canary or in the hospitality tech space on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss APIs, integrations, and data privacy. We want to see that you’re not just a great communicator but also technically savvy!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to streamline processes and support sales effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Canary team!
We think you need these skills to ace Sales Engineer – EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Engineer role. Highlight your technical expertise and experience in SaaS or hospitality tech, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be liaising with various teams and customers, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect how you can convey complex ideas simply.
Highlight Relevant Experience: Don’t forget to mention any experience you have with APIs, integrations, or data privacy. This is key for us, so make it stand out in your application to show you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Canary Technologies
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of Canary's products. Brush up on APIs, integrations, and data privacy principles. Being able to discuss these topics confidently will show that you’re not just a sales engineer but a technical expert who can bridge the gap between sales and product.
✨Research the Hospitality Industry
Familiarise yourself with the latest trends in the hospitality tech space. Understand how major hotel brands like Marriott and IHG are using technology to enhance guest experiences. This knowledge will help you relate better to the challenges faced by potential clients and position yourself as a valuable resource.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during your interview, where you might need to demonstrate how you would handle a sales call or a technical onboarding session. Practise articulating complex technical concepts in simple terms, as this will be crucial in your role as a liaison between technical teams and customers.
✨Showcase Your Communication Skills
Since this role involves collaboration across various teams and cultures, highlight your exceptional communication skills. Be ready to share examples of how you've successfully managed stakeholders in previous roles, especially in cross-functional settings. This will reassure them that you can navigate the complexities of their multicultural environment.
