At a Glance
- Tasks: Lead kiosk deployments and train hotel staff across EMEA for a seamless guest experience.
- Company: Join Canary Technologies, a top-funded AI platform transforming hospitality.
- Benefits: Unlimited PTO, travel flexibility, and professional development opportunities.
- Other info: Expect 40-50% travel and enjoy a dynamic, high-energy work environment.
- Why this job: Make a real impact in the hospitality industry with innovative self-service technology.
- Qualifications: 4+ years in hotel operations and expert-level proficiency in Opera PMS required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500 company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.
We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.
Come join us! Let’s shape the future of hospitality together.
About the Role
We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules.
Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need.
This position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology.
What You’ll Do
- Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support.
- Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions.
- Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal.
- Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking.
- Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests. Expect 40-50% travel to hotel properties across EMEA.
- Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment.
- Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes).
- Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.
What We’re Looking For
- 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager.
- Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows.
- Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems.
- Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering and product teams.
- Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership.
- Ability to travel 40-50% of the time for on-site implementations.
- Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred.
- Experience training hotel staff on new technology implementations preferred.
- Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region.
Perks & Benefits
We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:
- Time Off: Unlimited PTO: Take the time you need to truly rest and recharge. Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. Birthday Holiday: A dedicated day off to celebrate you!
- Travel & Office Flexibility: Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay. Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.
- Growth & Community: Self Improvement Club: A monthly budget to help you smash your personal goals. Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection. Referral Program: Help us grow the flock and score a cash bonus for successful hires.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Kiosk Implementation Specialist in London employer: Canary Technologies
Canary Technologies is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the fast-evolving hospitality SaaS and AI sector. With a strong emphasis on employee growth, you will have ample opportunities to mentor peers and lead impactful projects that directly enhance customer experiences. Located in a dynamic environment, our team thrives on customer-focused decision-making, ensuring that your contributions drive meaningful business outcomes while enjoying the support of a diverse and engaged workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Kiosk Implementation Specialist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canary Technologies. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canary Technologies
Don't be shy about reaching out to Canary Technologies directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Kiosk Implementation Specialist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canary Technologies and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canary Technologies
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
