Implementation Consultant (French or German Speaking) in London

LondonCustomer Success /Full Time /RemoteAbout UsThink about your last hotel stay. Did you skip the front desk line with mobile check-in? Order a late-night snack with a tap on your phone? Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We've executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It's made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500 company, Inc. About the RoleWe are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology. What You'll DoLead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support. Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions. Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking. Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests. Expect 40-50% travel to hotel properties across EMEA.Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment. Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes).Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements. What We're Looking For4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager. Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows. Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems. Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadershipAbility to travel 40-50% of the time for on-site implementationsExperience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferredExperience training hotel staff on new technology implementations preferredFluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the regionPerks & BenefitsWe work hard to make Canary a fun, rewarding, and high-energy place to work. Time OffUnlimited PTO: Take the time you need to truly rest and recharge. Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. Birthday Holiday: Travel & Office FlexibilityOffice Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. Canary Hotel Experience: Staying at a Canary hotel? Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & CommunitySelf Improvement Club: A monthly budget to help you smash your personal goals. Professional Development: Referral Program: Help us grow the flock and score a cash bonus for successful hires. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.