At a Glance
- Tasks: Lead the rollout of self-service kiosks in hotels across EMEA and enhance guest experiences.
- Company: Join a forward-thinking company transforming hotel technology.
- Benefits: Enjoy unlimited PTO, holiday perks, and travel stipends.
- Other info: Dynamic role with travel opportunities and a chance to innovate.
- Why this job: Shape the future of hospitality tech while working with diverse teams.
- Qualifications: 4+ years in hotel operations and expert-level Opera PMS skills required.
The predicted salary is between 45000 - 55000 £ per year.
In this role, you will lead the rollout of self-service kiosks across EMEA, driving end-to-end on-site deployments at hotels. You translate hotel workflows into product configurations, work closely with engineering and customer success, and ensure successful go-lives. You’ll train hotel staff and develop scalable playbooks to support multiple brands and property types. This position directly shapes how hotels adopt guest-facing technology and enhances the guest experience.
Pay / Benefits
- Unlimited PTO
- Holidays + Canary Days
- Birthday Holiday
- Office Exchange travel stipend
- Canary Hotel Experience credit
- Preferred Hotels Discount
Responsibilities
- Own end-to-end onboarding for kiosk properties, from qualification to post-go-live support
- Perform technical qualification and assess Opera PMS readiness in collaboration with CS Engineering
- Configure hardware (iPads, key encoders, payment terminals) and coordinate PMS integrations
- Manage hardware shipments and logistics, including interim shipping processes
- Deploy on-site at hotels, lead setup, run test reservations, and ensure smooth checkout flow
- Train hotel staff using SOPs and ensure post-deployment competence
- Validate readiness using live reservation data and advise on operational practices
- Document field feedback and translate insights into product improvements
Key requirements
- 4+ years in hands-on hotel operations (Front Desk Agent/Manager/Director/GM)
- Expert-level Opera PMS proficiency (complex reservations, routing, folios, rate codes, payments)
- Experience with complex hotel scenarios (group blocks, shared reservations, split payments, corporate billing)
- Comfort with modern tools (Slack, Notion, Claude) and cross-functional collaboration
- Excellent stakeholder communication skills across staff to executive leadership
- Ability to travel 40-50% for on-site implementations
- Experience with other PMS systems or hotel tech (preferred)
- Fluency or proficiency in an additional European language (preferred)
- strong communication
- cross-functional collaboration
- adaptability
- Opera PMS (advanced features)
- hotel technology integrations
- device configuration (iPads, encoders, payment terminals)
Kiosk Implementation Specialist employer: Canary Technologies
Canary Technologies is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the fast-evolving hospitality SaaS and AI sector. With a strong emphasis on employee growth, you will have ample opportunities to mentor peers and lead impactful projects that directly enhance customer experiences. Located in a dynamic environment, our team thrives on customer-focused decision-making, ensuring that your contributions drive meaningful business outcomes while enjoying the support of a diverse and engaged workforce.
