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- Tasks: As a Customer Success Manager, you'll onboard clients and drive their success with our innovative software.
- Company: Canary Technologies is revolutionizing hospitality with AI-driven solutions trusted by major hotel brands worldwide.
- Benefits: Enjoy Canary Days off, travel reimbursements, and a budget for personal development and self-improvement.
- Why this job: Join a fast-growing company recognized for innovation and make a real impact in the hospitality tech space.
- Qualifications: You need a Bachelor's degree and 3-5 years of SaaS Customer Success experience to thrive here.
- Other info: We're an equal opportunity employer committed to diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary’s hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary’s presence within the Mid-Market and SMB accounts across EMEA.
As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary’s strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.
Responsibilities
- Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients.
- Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start.
- Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value.
- Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap.
- Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business.
- Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals.
Qualifications
- Bachelor’s degree.
- 3–5 years of Customer Success experience in a SaaS environment.
- Proven track record of onboarding clients through complex technical challenges.
- Experience managing accounts with annual contract values between $20K–$100K.
- Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts.
- Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders.
- Analytical mindset to assess client needs and develop scalable processes.
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations.
- Confidence, charisma, and the ability to seize opportunities to drive growth and success.
- Proficiency with technology and adaptability to dynamic environments.
- Familiarity with hospitality technology is a plus.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
- Canary Days: Each month we provide company-wide days off to ensure there is at least one extended weekend or day off.
- Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
- Professional Development Chats: We provide budget to help drive cross-functional professional development conversations across the organization.
- Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
- Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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Customer Success Manager employer: Canary Technologies
Contact Detail:
Canary Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with Canary's products and the hospitality technology landscape. Understanding how our solutions can address client needs will help you communicate effectively during interviews.
✨Tip Number 2
Highlight your experience in onboarding clients through complex technical challenges. Be ready to share specific examples of how you've successfully managed similar situations in the past.
✨Tip Number 3
Demonstrate your relationship management skills by preparing to discuss how you've built trust with stakeholders in previous roles. This is crucial for a Customer Success Manager at Canary.
✨Tip Number 4
Showcase your analytical mindset by discussing how you've assessed client needs and developed scalable processes. This will illustrate your ability to drive customer value and align with our strategic goals.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Company: Before applying, take some time to research Canary Technologies. Familiarize yourself with their products, values, and recent achievements. This knowledge will help you tailor your application and demonstrate your genuine interest in the company.
Highlight Relevant Experience: In your CV and cover letter, emphasize your Customer Success experience, particularly in a SaaS environment. Provide specific examples of how you've successfully onboarded clients and managed accounts, especially those with significant contract values.
Showcase Communication Skills: Since the role requires exceptional communication abilities, make sure to highlight instances where you've built strong relationships with clients or stakeholders. Use clear and concise language in your application to reflect your communication style.
Tailor Your Application: Customize your cover letter to address the specific responsibilities and qualifications mentioned in the job description. Mention how your skills align with the needs of the Customer Success Manager role and how you can contribute to Canary's goals.
How to prepare for a job interview at Canary Technologies
✨Understand Canary's Products
Before the interview, make sure you have a deep understanding of Canary's products and how they benefit hoteliers. Be prepared to discuss specific features and how they can address client needs.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success, especially in a SaaS environment. Be ready to share examples of how you've successfully onboarded clients and managed accounts with significant contract values.
✨Demonstrate Relationship Management Skills
Prepare to discuss how you've built and maintained strong relationships with clients in the past. Think of specific instances where you identified pain points and turned them into growth opportunities.
✨Exhibit Analytical and Collaborative Mindset
Be ready to showcase your analytical skills by discussing how you've assessed client needs and developed scalable processes. Also, emphasize your ability to work collaboratively with cross-functional teams to drive client success.
