At a Glance
- Tasks: Lead kiosk deployments and train hotel staff across EMEA for a seamless guest experience.
- Company: Join Canary Technologies, a top-funded innovator in hotel tech transforming guest interactions.
- Benefits: Enjoy unlimited PTO, travel perks, and professional development opportunities.
- Other info: Expect 40-50% travel and a dynamic work environment with growth potential.
- Why this job: Make a real impact on hospitality by shaping self-service technology for thousands of hotels.
- Qualifications: 4+ years in hotel operations and expert-level proficiency in Opera PMS required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you've likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
About the Role
We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world.
What You'll Do
- Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support.
- Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions.
- Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel.
- Manage Hardware Shipments: Coordinate Kiosk hardware logistics.
- Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests.
- Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs).
- Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices.
- Surface Product Feedback: Document gaps, issues, and suggestions from the field.
What We're Looking For
- 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager.
- Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows.
- Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems.
- Comfortable adopting modern tech tools and workflows with the ability to communicate effectively with engineering and product teams.
- Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership.
- Ability to travel 40-50% of the time for on-site implementations.
- Experience with other PMS systems common in EMEA or hotel technology systems preferred.
- Experience training hotel staff on new technology implementations preferred.
- Fluency in an additional European language preferred, given the diversity of markets across the region.
Perks & Benefits
- Time Off: Unlimited PTO, Holidays + Canary Days, Birthday Holiday.
- Travel & Office Flexibility: Office Exchange, Canary Hotel Experience, Preferred Hotels Discount.
- Growth & Community: Self Improvement Club, Professional Development, Referral Program.
Canary Technologies is an equal opportunity employer.
Kiosk Implementation Specialist employer: Canary Technologies Corp
Canary Technologies is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a focus on employee growth, team members are encouraged to develop their skills while contributing to the success of leading hotel brands across EMEA. The remote nature of the Customer Success Manager role allows for flexibility, making it an ideal opportunity for those looking to make a meaningful impact in the hospitality technology sector.
