Customer Success Manager - Canary Care in Winchester

Location: Winchester, with a minimum of 3 days on-site

Salary: £36,900 and a discretionary bonus

We’re Canary Care, a small but mighty Technology for Care business empowering families and care providers to deliver safer, more proactive, and more efficient support that helps people live independently with our smart home monitoring solution. Our system uses a range of discreet, non‑intrusive wireless sensors that monitor key patterns such as movement, door activity, temperature, light levels, and daily routines without cameras or microphones. With families living further apart, and pressures on the care sector continuing to rise, our goal is to provide the most effective Activity Monitoring System on the market, one that supports improving outcomes, reducing risk, optimising resources, and enabling people to remain independent for longer.

The Canary Care system helps families and professional care teams make confident, evidence‑based decisions. It removes guesswork, highlights change in behaviour and provides reassurance when everything is stable, while also identifying where additional support may be needed. By bridging the gap between reactive and proactive care, we help providers deliver safer, more person‑centred care at scale.

What Does This Role Involve?

As a Customer Success Manager, you’ll be the trusted partner for our customers, supporting them from onboarding through to long‑term success. You’ll embed yourself into each client’s organisation, taking the time to truly understand how they operate, what matters most to them, and how Canary Care can best support their goals. This is a highly relationship‑driven role where success comes from proactive engagement. You’ll anticipate client needs, often identifying opportunities and challenges before the customer is even aware of them, and work closely with internal teams to deliver the right solutions at the right time.

What You’ll Be Doing

• Acting as the main point of contact for a portfolio of customers, building strong, trusted relationships.
• Proactively engaging with clients to understand their objectives, challenges, and evolving needs.
• Embedding Canary Care into the client’s business, becoming a true extension of their team.
• Driving customer adoption, engagement, and long‑term value from our solutions.
• Identifying opportunities to improve outcomes for clients and the people they support.
• Collaborating with internal teams to ensure a seamless and exceptional customer experience.

Who Are We Looking For?

You’ll bring proven experience in customer success or account management role with genuine commitment to your customers' success. Your exceptional relationship building and communication skills allow you to connect with people in a way that builds trust while your proactive, consultative mindset helps you anticipate needs and solve problems for your customers. Your confidence in engaging with a wide range of B2B stakeholders will create long term, reliable partnerships that reflect Canary Care’s focus on reassurance and independence. You’ll be highly organised and able to manage multiple customers effectively, your drive and passion for helping people thrive and delivering a service that feels supportive and dependable will be clear for all to see. Your role might involve having access to some sensitive information, so you’ll most likely need to go through some enhanced security vetting.

Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

The Important Things! (FYI Benefits available from your first day!)

• Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
• Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
• Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
• Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
• Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
• Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
• Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
• Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fundraising opportunities.
• Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
• Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.