At a Glance
- Tasks: Help customers solve technical issues and provide clear, friendly solutions.
- Company: Join Canary Care, a tech company making a real difference in people's lives.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Access to training, wellbeing app, and opportunities for community volunteering.
- Why this job: Be part of a mission-driven team using tech to support independent living.
- Qualifications: Customer service experience and strong communication skills are a plus.
Salary: up to £33,000 and a discretionary bonus
Location: Winchester with a minimum of 3 days working on site
Are you someone who enjoys solving problems, building relationships and delivering exceptional customer service? Can you confidently investigate technical issues, spot patterns and communicate solutions in a clear and engaging way? At Canary Care, we're on a mission to help people live safely and independently for longer. Our innovative smart home monitoring technology supports families and care providers with real time insights, helping them deliver more proactive, person-centred care.
Using discreet, non-intrusive sensors, our technology identifies changes in daily routines and behaviours, enabling early interventions, reducing risk, and providing reassurance to those who need it most. Join us and be part of a team that's using technology to make a real difference to people lives!
The Role
We're looking for a customer focused problem solver to join our growing team. Acting as the bridge between our customer and internal teams, you'll manage enquiries, investigate issues, and provide clear, practical solutions that help customers get the most from our technology. You'll spend your time speaking with customers B2B2 and B2C, resolving tickets, analysing trends and feedback, and collaborating closely with Product teams to improve both service and technology. This is not a traditional IT support role; we're looking for someone who enjoys building relationships, solving problems, and turning complex information into simple customer friendly advice.
If you're naturally curious, enjoy helping people, and thrive in a fast paced environment where you can make a genuine impact, we'd love to hear from you!
What We're Looking For
We're looking for someone who is customer focused, organised, and naturally curious. You'll have excellent communication skills, a proactive approach to problem solving, and the confidence to build strong relationships with customers and colleagues alike. You'll be able to manage multiple priorities, ask insightful questions to get to the root of an issue, and communicate information clearly, calmly and effectively. Most importantly, you'll take ownership, be driven to deliver great service, and enjoy working as part of a collaborative and growing team!
Experience in a customer facing role such as customer services, customer support, technical or sales support would be highly beneficial.
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
- Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time.
- Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Customer Technical Support in Kings Worthy employer: Canary Care
At Canary Care, we pride ourselves on being an exceptional employer that values innovation and employee growth. Located in the picturesque city of Winchester, we offer a collaborative work culture where problem solvers thrive, alongside generous benefits such as a bonus scheme, skills development opportunities, and a strong focus on wellbeing. Join us to make a meaningful impact while enjoying a supportive environment that encourages both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support in Kings Worthy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Canary Care. Understand their mission and values, especially how they use technology to help people live independently. This will show you're genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about resolving customer issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Show off your communication skills! In this role, you'll need to explain complex information in a simple way. During your interview, practice articulating your thoughts clearly and confidently. Maybe even ask a friend to throw some tricky questions your way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Technical Support in Kings Worthy
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've successfully solved customer issues. We love candidates who can demonstrate their knack for turning complex problems into simple solutions!
Communicate Clearly:Since this role involves a lot of communication, use your application to showcase your ability to convey information clearly and engagingly. Think about how you can make technical details accessible to everyone.
Be Personable:We’re all about building relationships here at Canary Care. Let your personality shine through in your application! Share examples of how you've connected with customers or colleagues in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Canary Care
✨Know the Product Inside Out
Before your interview, make sure you understand Canary Care's technology and how it helps customers. Familiarise yourself with their smart home monitoring solutions and think about how you can explain these concepts in simple terms. This will show your genuine interest and ability to communicate effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your thought process and the steps you took to find a solution. This will demonstrate your proactive approach and ability to handle complex situations, which is key for this role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. This will help you respond more accurately and show that you value effective communication. You might even want to practice summarising what the interviewer says before answering to ensure clarity.
✨Emphasise Relationship Building
Since the role involves building strong relationships with customers, be ready to discuss how you've fostered connections in previous roles. Share specific instances where your interpersonal skills made a difference, and express your enthusiasm for working collaboratively within a team.
