Registrations Analyst in Eastleigh

Are you a fast learner with a keen eye for detail and a passion for delivering great customer service? Do you enjoy problem solving, managing multiple tasks, and working in a fast-paced environment where no two days are the same? We’re looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast-paced role where you’ll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.

As a Registrations Analyst, you’ll be responsible for managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs. You’ll work closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish. This role would suit someone who is highly organised, a strong communicator, and confident managing multiple tasks at once. You’ll also support wider business functions during peak periods and help maintain high service standards across the team.

We’re open to candidates from a variety of backgrounds, and experience within the energy industry isn’t essential. We’re looking for someone proactive, organised, and confident using their initiative in a fast-paced environment. You’ll ideally have experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills. Strong communication skills, attention to detail and the ability to learn new systems and processes are key to succeeding in this role. Most importantly, you’ll be proactive, self-sufficient and focused on delivering the best experience for the customer every time!

The Important Things!

• Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
• Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
• Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
• Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
• Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
• Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
• Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
• Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fundraising opportunities.
• Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
• Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.

As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.