At a Glance
- Tasks: Lead a vibrant restaurant, ensuring exceptional guest experiences and inspiring your team.
- Company: Canal, a trendy waterside restaurant by the creative team behind Crispin and Bistro Freddie.
- Benefits: Free gym access, 50% off food, flexible pay, and personal development opportunities.
- Other info: Flexible shifts and increased holiday allowance with length of service.
- Why this job: Join a passionate team and shape memorable dining experiences in a dynamic environment.
- Qualifications: Experience in restaurant management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
About Us
From the super creative team behind Crispin and Bistro Freddie, the newly opened Canal is our latest venture, a vibrant, waterside restaurant and bar located on the edge of Westbourne Park. Built around seasonal cooking, natural wines, great music, and genuine hospitality, Canal is quickly becoming a local hub and destination in its own right.
We are looking for a Restaurant Manager who leads by example, creates memorable guest experiences, and inspires their team to deliver warm, knowledgeable and genuine hospitality every day. At HAM., we believe great hospitality starts with great people. Our restaurants are built on a simple philosophy: exceptional, well-sourced food and drink, served in a relaxed and welcoming environment by people who genuinely care. We are looking for someone who shares that philosophy and is committed to continually improving both the guest experience and the team around them.
About You
You are naturally guest-focused and understand that every interaction shapes how our guests feel about us. You lead from the floor, building lasting relationships with regulars whilst ensuring every first-time guest feels completely at home. You have a passion for hospitality, a sharp eye for detail and take pride in creating consistently high standards across every aspect of service. You understand that excellence is found in the small things, and you empower your team to deliver thoughtful, knowledgeable and personable service. You are an experienced leader who enjoys developing people, creating a positive and supportive culture, and encouraging continuous learning. You remain calm under pressure, communicate openly and lead with integrity.
What You'll Be Doing
- Leading exceptional service and ensuring every guest receives a warm, memorable experience.
- Inspiring, coaching and developing your team to deliver confident, knowledgeable hospitality.
- Maintaining outstanding standards across service, presentation and restaurant operations.
- Building a culture of accountability, teamwork and continuous improvement.
- Working closely with the kitchen and wider management team to deliver seamless service.
- Responding to guest feedback with empathy, professionalism and a genuine desire to improve.
- Driving operational excellence whilst never losing sight of what matters most – our guests and our people.
What We're Looking For
- Previous experience as a Restaurant Manager or in a Senior Management role within a quality-led restaurant.
- A genuine passion for hospitality, with a strong appreciation and enthusiasm for wine, beverages and exceptional food.
- Demonstrable experience in wine and beverage service, with the confidence to lead, inspire and develop teams in this area.
- An unwavering focus on delivering exceptional guest experiences through knowledgeable, attentive and personalised service.
- Excellent attention to detail and a commitment to maintaining the highest operational standards.
- Strong leadership, communication and organisational skills.
- WSET Level 3 qualification is preferred.
- A desire to learn, develop and continually improve both yourself and those around you.
Why Join Canal?
- Free access to gym, spa and pool on site.
- 50% off food and drinks across all HAM. Restaurant locations.
- 20% off retail wine.
- Access to Stream (formerly Wagestream) & flexible pay.
- Enhanced maternity and paternity pay.
- Refer a friend bonus of £1000.
- Increased holiday allowance with length of service.
- Milestone markers, let us celebrate those big milestones with you.
- Flexible shift patterns, with daytimes and evenings available.
- Personal development opportunities and access to training.
Come be part of something exciting and help shape the future of Canal!
Restaurant Manager in London employer: Canal
STUDIOCANAL KIDS & FAMILY LTD is an exceptional employer that fosters a friendly, close-knit culture while benefiting from the support of a larger European media group. Employees enjoy flexibility and opportunities for professional growth within a dynamic environment focused on creativity and collaboration. With a commitment to values such as kindness and inclusion, working here means being part of a team that not only drives business success but also honours the legacy of beloved brands like Paddington.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canal. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canal
Don't be shy about reaching out to Canal directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canal and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canal
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
