At a Glance
- Tasks: Manage reservations and events, ensuring unforgettable guest experiences at our vibrant restaurant.
- Company: Canal Restaurant, known for warm hospitality and thoughtful food.
- Benefits: Inclusive culture, progression opportunities, team meals, discounts, and wellness support.
- Other info: Enjoy up to 36 days annual leave and ongoing professional development.
- Why this job: Join a dynamic team and lead in creating memorable moments for guests.
- Qualifications: Experience in reservations or events, strong communication, and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
- Join Our Team! Reservations & Events
- Canal Restaurant,
Mason & Fifth, Westbourne Park.
Canal is a vibrant neighbourhood restaurant rooted in warm hospitality, thoughtful food, and a sense of place. We are looking for an exceptional
Reservations & Events Manager to oversee our reservations operation and help create unforgettable guest experiences.
As a key member of our management team, you will ensure seamless communication between front‑of‑house, kitchen, and the Mason & Fifth events teams, delivering a smooth guest journey from first enquiry through to arrival.
The Role
- Reservations & Systems Management
- Manage & optimise
Seven Rooms availability and access rules to maximise covers.
- Handle all email and phone enquiries with prompt, polished communication.
- Oversee
Triple Seat event enquiries and follow‑ups.
- Maintain accurate availability, guest notes, and profiles across platforms.
- Events & Group Bookings
- Coordinate all large group bookings and private events across the restaurant.
- Work with the Head Chef and Executive Chef on menus and logistics.
- Communicate the
Mason & Fifth cultural & events programme to the team.
- Prepare event briefing documents and ensure smooth operational delivery.
- Guest Experience Leadership
- Lead host operations and ensure every guest is greeted warmly and efficiently.
- Uphold standards around greetings, seating, and cloakroom procedures.
- Train FOH teams in Seven Rooms usage, communication, and service etiquette.
- Deliver relaxed yet polished service that embodies the Canal experience.
- Team Development
- Lead and support the host team to deliver consistent service excellence.
- Partner with management to deliver cross‑training across service teams.
- Set the tone for hospitality through confident, positive leadership.
- Operations & Administration
- Produce regular reporting on booking trends, occupancy, and guest feedback.
- Maintain accurate digital & written records for events and guest preferences.
- Ensure compliance with data protection and operational procedures.
What we're looking for.
Essential
- Experience in reservations, guest relations, or events within a premium or high‑volume venue.
- Strong working knowledge of
- Seven Rooms and
- Triple Seat
(or equivalent).
- Excellent written & verbal communication with exceptional attention to detail.
- Ability to multitask calmly under pressure.
- Confident leadership with a genuine passion for hospitality.
- Highly organised, proactive, and solution‑oriented.
Desirable
- Experience running the door or managing a section in premium dining.
- Event operations and private dining familiarity.
- Understanding of CRM and guest database management.
Benefits
- A supportive, inclusive team culture that values creativity and development
- Genuine opportunities for progression within a growing hospitality group
- Delicious team meals on every shift
- £1,000 - refer a friend bonus
- 50% off dining across all HAM. Restaurant locations
- 20% off wine retail
- Access to
- Stream
- (formerly Wagestream) & flexible pay
- Enhanced parental leave (including paw-ternity for pet parents)
- Up to 28 days annual leave, increasing with service (up to 36 days)
- 24/7 access to a GP & Employee Assistance Programme & wellbeing support via Wisdom App
- Free use of on‑site gym, spa, and pool .
- Ongoing professional development and industry training opportunities.
If you're a natural host with exceptional organisational skills and love creating memorable guest experiences, we’d love to hear from you!
Reservation and Events Manager in London employer: Canal
STUDIOCANAL KIDS & FAMILY LTD is an exceptional employer that fosters a friendly, close-knit culture while benefiting from the support of a larger European media group. Employees enjoy flexibility and opportunities for professional growth within a dynamic environment focused on creativity and collaboration. With a commitment to values such as kindness and inclusion, working here means being part of a team that not only drives business success but also honours the legacy of beloved brands like Paddington.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation and Events Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canal. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canal
Don't be shy about reaching out to Canal directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation and Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canal and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canal
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
