At a Glance
- Tasks: Manage reservations and events, ensuring unforgettable guest experiences at our vibrant restaurant.
- Company: Canal Restaurant, known for warm hospitality and thoughtful food.
- Benefits: Inclusive culture, progression opportunities, team meals, discounts, and wellness support.
- Other info: Enjoy up to 36 days annual leave and ongoing professional development.
- Why this job: Join a dynamic team and lead in creating memorable moments for guests.
- Qualifications: Experience in reservations or events, strong communication, and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
- Join Our Team! Reservations & Events
- Canal Restaurant,
Mason & Fifth, Westbourne Park.
Canal is a vibrant neighbourhood restaurant rooted in warm hospitality, thoughtful food, and a sense of place. We are looking for an exceptional
Reservations & Events Manager to oversee our reservations operation and help create unforgettable guest experiences.
As a key member of our management team, you will ensure seamless communication between front‑of‑house, kitchen, and the Mason & Fifth events teams, delivering a smooth guest journey from first enquiry through to arrival.
The Role
- Reservations & Systems Management
- Manage & optimise
Seven Rooms availability and access rules to maximise covers.
- Handle all email and phone enquiries with prompt, polished communication.
- Oversee
Triple Seat event enquiries and follow‑ups.
- Maintain accurate availability, guest notes, and profiles across platforms.
- Events & Group Bookings
- Coordinate all large group bookings and private events across the restaurant.
- Work with the Head Chef and Executive Chef on menus and logistics.
- Communicate the
Mason & Fifth cultural & events programme to the team.
- Prepare event briefing documents and ensure smooth operational delivery.
- Guest Experience Leadership
- Lead host operations and ensure every guest is greeted warmly and efficiently.
- Uphold standards around greetings, seating, and cloakroom procedures.
- Train FOH teams in Seven Rooms usage, communication, and service etiquette.
- Deliver relaxed yet polished service that embodies the Canal experience.
- Team Development
- Lead and support the host team to deliver consistent service excellence.
- Partner with management to deliver cross‑training across service teams.
- Set the tone for hospitality through confident, positive leadership.
- Operations & Administration
- Produce regular reporting on booking trends, occupancy, and guest feedback.
- Maintain accurate digital & written records for events and guest preferences.
- Ensure compliance with data protection and operational procedures.
What we're looking for.
Essential
- Experience in reservations, guest relations, or events within a premium or high‑volume venue.
- Strong working knowledge of
- Seven Rooms and
- Triple Seat
(or equivalent).
- Excellent written & verbal communication with exceptional attention to detail.
- Ability to multitask calmly under pressure.
- Confident leadership with a genuine passion for hospitality.
- Highly organised, proactive, and solution‑oriented.
Desirable
- Experience running the door or managing a section in premium dining.
- Event operations and private dining familiarity.
- Understanding of CRM and guest database management.
Benefits
- A supportive, inclusive team culture that values creativity and development
- Genuine opportunities for progression within a growing hospitality group
- Delicious team meals on every shift
- £1,000 - refer a friend bonus
- 50% off dining across all HAM. Restaurant locations
- 20% off wine retail
- Access to
- Stream
- (formerly Wagestream) & flexible pay
- Enhanced parental leave (including paw-ternity for pet parents)
- Up to 28 days annual leave, increasing with service (up to 36 days)
- 24/7 access to a GP & Employee Assistance Programme & wellbeing support via Wisdom App
- Free use of on‑site gym, spa, and pool .
- Ongoing professional development and industry training opportunities.
If you're a natural host with exceptional organisational skills and love creating memorable guest experiences, we’d love to hear from you!
Reservation and Events Manager in London employer: Canal+
STUDIOCANAL KIDS & FAMILY LTD is an exceptional employer that fosters a friendly, close-knit work environment while benefiting from the support of a larger European media group. Employees enjoy flexibility and opportunities for professional growth, particularly in a dynamic role that bridges creative and commercial aspects of licensing and merchandising. With a focus on meaningful partnerships and a commitment to values such as kindness and inclusion, working here means being part of a team that not only drives business success but also honours a beloved brand legacy.
