At a Glance
- Tasks: Lead a team to ensure safe and efficient operations at a popular visitor attraction.
- Company: Join the Canal & River Trust, dedicated to keeping our canals vibrant.
- Benefits: Competitive salary, pension scheme, increasing holiday entitlement, and employee perks.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and operational procedures required.
The predicted salary is between 26500 - 26500 € per year.
Join Our Team at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location: This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.
Role Overview: Working across our visitor attraction, the Operational Supervisor (Duty Manager) will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high-quality environment for all visitors. The Operational Supervisor will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities:
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks.
- Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities/business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site.
- Identify maintenance requirements and prioritisation.
- Instigate local maintenance tasks where required; liaise with other operational teams, contractors and the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About You: You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high-quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications:
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Valid driving licence appropriate to vehicle for specific roles.
- Proven experience in a customer facing relevant to the task required.
- Previous retail/catering experience - Desirable.
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task, and work prioritisation.
Contact & Application: If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer: We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Operational Supervisor employer: Canal & River Trust
Join the Canal & River Trust as an Operational Supervisor at the Anderton Boat Lift Visitor Centre, where you will be part of a dedicated team committed to preserving our waterways and enhancing visitor experiences. Enjoy a supportive work culture that values employee growth, with opportunities for professional development, competitive benefits including a pension scheme and increasing holiday entitlement, all while working in a picturesque location that celebrates the beauty of our canals. This role not only offers meaningful engagement with the community but also allows you to lead a passionate team in delivering exceptional service to our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Supervisor
✨Tip Number 1
Get to know the company! Research the Canal & River Trust and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of keeping the canals open and alive.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've motivated a team or handled a tricky customer situation. Prepare some solid examples that highlight your skills in managing people and delivering excellent service.
✨Tip Number 3
Be ready to discuss safety procedures! As an Operational Supervisor, you'll need to demonstrate your understanding of health and safety protocols. Brush up on risk assessments and method statements so you can impress us with your knowledge.
✨Tip Number 4
Don’t forget to ask questions! Show us you're genuinely interested in the role by asking about team dynamics, visitor engagement strategies, or future projects. It’s a great way to connect and show us you’re the right fit for our team.
We think you need these skills to ace Operational Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working at the Anderton Boat Lift and contributing to our mission of keeping the canals alive.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and team leadership. We’re looking for someone who can motivate a team and deliver an exceptional visitor experience, so connect your past roles to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Operational Supervisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Canal & River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing teams, ensuring safety, and delivering excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to share specific examples of how you've motivated and developed teams in the past. Think about situations where you’ve resolved conflicts or improved customer satisfaction. Highlighting these experiences will show that you can lead effectively at the Anderton Boat Lift.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as customer complaints or safety incidents. Prepare by thinking through your approach to problem-solving and decision-making. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion for Customer Experience
The role is all about creating exceptional visitor experiences, so be prepared to discuss your views on customer service. Share your ideas on how to enhance visitor engagement and satisfaction at the attraction. Showing genuine passion for the role will set you apart from other candidates.
