At a Glance
- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at our attractions.
- Company: Join the Canal & River Trust, dedicated to keeping our waterways vibrant.
- Benefits: Competitive salary, pension scheme, increasing holiday entitlement, and employee perks.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership; relevant qualifications preferred.
The predicted salary is between 27360 - 27360 £ per year.
Join Our Team: We’re excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at Ellesmere Port. Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Ellesmere Port.
Role Overview:
Working across our visitor attraction, the Operational Supervisor, (Duty Manager), will be responsible for the safe and efficient operation at National Waterways Museum, Ellesmere Port, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Operational Supervisor will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in retail, catering or conferencing.
- Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks.
- Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities/business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site.
- Identify maintenance requirements and prioritisation.
- Instigate local maintenance tasks where required; liaise with other operational teams, contractors and the Trust management structures, as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About you
You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Valid driving licence appropriate to vehicle for specific roles.
- Proven experience in a customer facing relevant to the task required.
- Previous retail/catering experience - Desirable.
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task, and work prioritisation.
Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £27,360. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Operational Supervisor - Attractions in Ellesmere Port employer: Canal & River Trust
At Canal & River Trust, we pride ourselves on being an excellent employer that values innovation and teamwork. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to flexible working arrangements ensures a healthy work-life balance. Join us in making a meaningful impact on the UK's canal network, where your expertise will be valued and your contributions will help shape the future of our vital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Supervisor - Attractions in Ellesmere Port
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We think you need these skills to ace Operational Supervisor - Attractions in Ellesmere Port
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
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How to prepare for a job interview at Canal & River Trust
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Canal & River Trust. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
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In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
