Operational Supervisor - Attractions (Duty Manager) – 6 months temporary opportunity
Posted Wednesday 24 June 2026 at 00:00 | Expires Wednesday 8 July 2026 at 23:59
Working Hours & Location
This role follows a 37‑hour, 7‑day working pattern. It is a site‑based role at Ellesmere Port.
Role Overview
The Operational Supervisor is responsible for the safe and efficient operation of the National Waterways Museum, Ellesmere Port. This includes leading and motivating a team to deliver outstanding customer service, managing retail, catering or conference operations, and maintaining a high‑quality environment for all visitors. The Supervisor will champion the Trust’s values, contribute to revenue enhancement, customer satisfaction, and ensure the site remains welcoming and enjoyable.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service, e.g., retail, catering or conference.
- Adopt required emergency, safety, operational and financial processes appropriate to tasks; plan and implement safe working procedures, create risk assessments and method statements in line with the Trust’s Health and Safety Policy.
- Resolve customer concerns/complaints to expected standards of courtesy and care.
- Deliver targeted business plan objectives for services, projects, events and maintenance against planned expenditure budgets; report regularly on performance and assist with future priorities and budget planning.
- Maintain high standards of cleanliness and safety at the site; identify maintenance requirements and prioritise; liaise with operational teams, contractors and management for execution of works.
- Coach, develop and support team performance for required measures, including customer satisfaction and service standards; report on progress.
- Plan and lead volunteers, ensuring application of Trust procedures and safe working environment for volunteers; provide a satisfying volunteer experience.
- Recruit and retain staff and volunteers to support the running of the attractions, ensuring high satisfaction and rewarding duties.
About You
You are an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high‑quality visitor experience. You understand operational and safety procedures, can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, deliver services and projects to agreed targets and budgets, maintain high standards of cleanliness and safety, and support and develop your team using performance measures and customer feedback.
Skills & Qualifications
- Relevant occupational qualifications (e.g., food hygiene).
- Valid driving licence appropriate for specific vehicle roles.
- Proven experience in a customer‑facing role relevant to the tasks required.
- Previous retail/catering experience – Desirable.
- Proven experience in direct sales, cash handling and appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi‑task and prioritise work.
What We Offer
An annual salary of £27,360, a competitive pension scheme, increasing holiday entitlement and a range of employee benefits.
Equal Opportunities and Support
We welcome applicants from all sectors of the community and are committed to building a diverse and inclusive workforce. We strive to represent diverse communities and provide reasonable adjustments for disability, neurodiversity or health conditions. All positions are open to applicants on a part‑time, flexible or job‑share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role.
