At a Glance
- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at the National Waterways Museum.
- Company: Join a dynamic team at the National Waterways Museum in Ellesmere Port.
- Benefits: Competitive salary, pension scheme, increasing holiday entitlement, and employee benefits.
- Other info: Flexible working options available; we value diversity and inclusivity.
- Why this job: Make a real impact by delivering outstanding customer service and leading a passionate team.
- Qualifications: Experience in customer service, team leadership, and operational procedures required.
The predicted salary is between 27360 - 27360 £ per year.
This role follows a 37‑hour, 7‑day working pattern. It is a site‑based role at Ellesmere Port.
The Operational Supervisor is responsible for the safe and efficient operation of the National Waterways Museum, Ellesmere Port. This includes leading and motivating a team to deliver outstanding customer service, managing retail, catering or conference operations, and maintaining a high‑quality environment for all visitors. The Supervisor will champion the Trust’s values, contribute to revenue enhancement, customer satisfaction, and ensure the site remains welcoming and enjoyable.
Key Responsibilities- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service, e.g., retail, catering or conference.
- Adopt required emergency, safety, operational and financial processes appropriate to tasks; plan and implement safe working procedures, create risk assessments and method statements in line with the Trust’s Health and Safety Policy.
- Resolve customer concerns/complaints to expected standards of courtesy and care.
- Deliver targeted business plan objectives for services, projects, events and maintenance against planned expenditure budgets; report regularly on performance and assist with future priorities and budget planning.
- Maintain high standards of cleanliness and safety at the site; identify maintenance requirements and prioritise; liaise with operational teams, contractors and management for execution of works.
- Coach, develop and support team performance for required measures, including customer satisfaction and service standards; report on progress.
- Plan and lead volunteers, ensuring application of Trust procedures and safe working environment for volunteers; provide a satisfying volunteer experience.
- Recruit and retain staff and volunteers to support the running of the attractions, ensuring high satisfaction and rewarding duties.
About You
You are an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high‑quality visitor experience. You understand operational and safety procedures, can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, deliver services and projects to agreed targets and budgets, maintain high standards of cleanliness and safety, and support and develop your team using performance measures and customer feedback.
Skills & Qualifications- Relevant occupational qualifications (e.g., food hygiene).
- Valid driving licence appropriate for specific vehicle roles.
- Proven experience in a customer‑facing role relevant to the tasks required.
- Previous retail/catering experience – Desirable.
- Proven experience in direct sales, cash handling and appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi‑task and prioritise work.
What We Offer
An annual salary of £27,360, a competitive pension scheme, increasing holiday entitlement and a range of employee benefits.
Equal Opportunities and Support
We welcome applicants from all sectors of the community and are committed to building a diverse and inclusive workforce. We strive to represent diverse communities and provide reasonable adjustments for disability, neurodiversity or health conditions. All positions are open to applicants on a part‑time, flexible or job‑share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role.
Duty Manager employer: Canal & River Trust
As a Duty Manager at the National Waterways Museum in Ellesmere Port, you will join a vibrant team dedicated to delivering exceptional visitor experiences in a welcoming environment. The company offers competitive salaries, a robust pension scheme, and generous holiday entitlements, alongside a strong commitment to employee development and inclusivity. With opportunities for coaching and leading both staff and volunteers, this role not only enhances your leadership skills but also allows you to contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Canal & River Trust
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Canal & River Trust. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
