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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and in-person.
- Company: Join the Canal & River Trust, a leading UK charity transforming waterways for community wellbeing.
- Benefits: Enjoy remote work, generous holiday, pension scheme, and personal growth funds.
- Why this job: Be part of a mission-driven team promoting diversity and community engagement.
- Qualifications: NVQ Level 2 in Business Administration and GCSEs in Maths and English required.
- Other info: Work remotely with one day at our Ellesmere Port hub; perfect for students!
The predicted salary is between 16804 - 25206 £ per year.
Job Purpose
Temporary Part Time Opportunity June 2024 - May 2025
Advertised Salary: £21,005 PTE
Location: Remote working from home, with one day per week working at Ellesmere Port hub.
The Canal & River Trust, one of the UK’s biggest charities, manages 2,000 miles of waterways across England and Wales. We aim to transform our canals and rivers into spaces that promote wellbeing and community engagement.
We seek a Customer Support Administrator to deliver excellent customer service and support, handling face-to-face, phone, and written inquiries, and providing administrative and financial support to the North West regional team.
Location and coverage
The role is primarily remote, with access to a nearby hub at Ellesmere Port for collaboration.
Knowledge, Skills/Qualifications & Experience
Key Accountabilities:
- Produce accurate and timely communication via phone, notice boards, post, email, social media, and the website.
- Organize events and functions for internal and external customers.
- Manage administrative tasks including post, meetings, health visits, training, building management, and equipment servicing.
- Generate clear reports to support business needs.
- Maintain organized and retrievable records.
- Use SAP for financial and administrative services, including ordering and notifications.
- Support the operation of welcome stations along the waterway.
- Uphold Trust values and promote diversity and inclusion in all activities.
About You:
- NVQ Level 2 Business Administration or equivalent.
- GCSEs in Maths and English.
- Knowledge of safety procedures.
- Experience with SAP and customer service roles.
- Experience working with volunteers is desirable.
- Strong communication skills and ability to handle challenging situations.
- Proficiency in MS Office.
- Professional demeanor and good personal presentation.
- Ability to work under pressure and work well with others.
Application Process:
Click the "for this job" button, complete the application, and upload your CV. For questions, contact us.
What We Offer:
- Contributory pension scheme with employer matching.
- Holiday entitlement starting at 25 days plus bank holidays, increasing after 5 years.
- Annual personal learning & growth fund of £200.
- Free access to counseling services.
- Employee discounts and benefits.
- Two days paid volunteering leave per year.
- Free fishing facilities across our waterways.
We value diversity and encourage applications from all backgrounds, aiming to reflect the communities we serve.
Contact Detail:
Canal & River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the Canal & River Trust's mission and values. Understanding their commitment to community engagement and wellbeing will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight any experience you have in customer service, especially in handling challenging situations. Be prepared to share specific examples that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 3
Since the role involves using SAP for financial and administrative tasks, consider brushing up on your SAP skills or familiarising yourself with its functionalities. This will show your proactive approach and readiness to hit the ground running.
✨Tip Number 4
Prepare to discuss your organisational skills, particularly in managing events and administrative tasks. Think of examples where you've successfully coordinated activities or maintained records, as this is crucial for the Customer Support Administrator role.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the Canal & River Trust. Mention specific experiences that showcase your ability to handle customer inquiries and administrative tasks effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Canal & River Trust
✨Know the Organisation
Before your interview, take some time to research the Canal & River Trust. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Support Administrator, you'll need to showcase your customer service experience. Prepare examples of how you've handled challenging situations or provided exceptional support in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with SAP
Since the role requires using SAP for financial and administrative tasks, brush up on your knowledge of this software. If you have specific experiences or achievements related to SAP, be ready to discuss them during the interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of events you'll organise, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is right for you.
