At a Glance
- Tasks: Welcome visitors, sell merchandise, assist with events, and ensure a memorable experience.
- Company: Join one of the UK's biggest charities dedicated to waterways and heritage.
- Benefits: Flexible hours, engaging environment, and the chance to make a difference.
- Other info: Perfect for students seeking casual work that fits around their schedule.
- Why this job: Be part of a vibrant team and create unforgettable experiences for visitors.
- Qualifications: Customer service skills and a friendly, approachable attitude.
The predicted salary is between 10 - 12 £ per hour.
About the Trust
We’re one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We’re looking for people who support our cause and want to make a difference for future generations. Along with our waterways we also manage museums, archives and the country’s third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Join Our Team: Attraction Assistant (Casual hours)
We’re excited to welcome a new Casual Attraction Assistant at our North West location.
Working Hours & Location
Are you looking for some occasional hours in an exciting customer service environment? Do you enjoy interacting with customers from across the UK and the world? Do you need the flexibility to work occasionally when it fits in with your day-to-day life? This role offers flexible, ad‑hoc working hours across the year based at our Ellesmere Port Museum.
Role Overview
As a Casual Attraction Assistant, you will be working in the café and retail areas of the museum offering a wonderful warm welcome to visitors from all over the world. Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include:
- Welcoming tour groups
- Selling popular merchandise
- Assisting with events and activities
- Cleaning duties
- Directing families around the site
- Selling ice cream
- Engaging with boaters
- Assisting with demonstrations
- Working with volunteers
Key Accountabilities
Provide a warm welcome and a positive customer experience. Selling retail items or supporting activities at events, ensuring every visitor feels welcome and is keen to return. Ensure that customer excellence is always a priority – being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when on the admissions desk, or by phone/email. Promotion and delivery of special events. Flexible approach to the rota to work across departments involving café, retail and admissions/welcome desk. Ensure stock is kept up to date, replenished, recorded, and help to prepare any stocktaking counts. Support the team with general duties that arise throughout the day such as distributing post, receiving and recording general deliveries.
About you
If you’re looking to work in a unique, lively, and engaging visitor attraction with iconic status, this could be the perfect environment for you. You’ll appreciate the importance of every customer interaction and how your role directly shapes a guest’s experience—whether they’re here for a holiday outing, a special event, an educational visit, or a trip with friends. You’re able to work occasional weekdays, but you understand that weekends are also part of the role.
Casual Attractions Assistant employer: Canal & River Trust
Join a leading charity dedicated to preserving the UK's waterways and heritage, where your role as a Casual Attractions Assistant at our Ellesmere Port Museum offers a unique opportunity to engage with diverse visitors while promoting wellbeing through water-based activities. Enjoy flexible working hours in a vibrant environment that values customer excellence and fosters personal growth, making every day rewarding as you contribute to memorable experiences for guests of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Attractions Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Canal & River Trust and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Attractions Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Canal & River Trust that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Canal & River Trust.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Canal & River Trust get a sense of who you are beyond your experience!
How to prepare for a job interview at Canal & River Trust
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Canal & River Trust and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
