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For Companies At a Glance
- Tasks: Monitor boat licence compliance and support customers in achieving it.
- Company: Join one of the UK’s biggest charities dedicated to waterways.
- Benefits: 25 days holiday, personal growth award, and employee discounts.
- Why this job: Make a real difference for future generations while enjoying the outdoors.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Flexible working options available; we value diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
About the Trust
We are one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We are looking for people who support our cause and want to make a difference for future generations. Along with our waterways, we also manage museums, archives and the country’s third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Our team and opportunity
We have an exciting opportunity to join the Trust as a Licensing Ranger. The Licensing, Compliance, & Enforcement team play a vital role in monitoring boat licence compliance, supporting customers achieve licence compliance, reporting and signposting of vulnerability and safeguarding concerns, and protecting c.£25m income derived from boat licensing. Where compliance cannot be achieved, cases are progressed professionally and efficiently through defined licence and statutory enforcement processes to remove non-compliant boats from Trust waters.
Travel
Formally based at our Cambrian House office in Central Birmingham, this starts the day where required; travelling around the Central region. This will include covering various navigations; such as the Birmingham Canal Navigations (BCN), Llangollen Canal, Montgomery Canal, Cauldon Canal, Ashby Canal, Gloucester and Sharpness Canal, and the River Severn.
Key accountabilities
- Responsible for capturing boat sightings on a specified geographic area of the waterway network.
- Sightings are obtained using an iPad/tablet application (provided) as per sightings schedule.
- Photographs of boats may also be required in certain circumstances.
- Rangers will also be required to attach notices and letters to boats concerning licensing issues or enforcement and complete supporting documents to evidence service as required.
- This role will involve face-to-face customer contact and may be required to pass paperwork and notices to boaters, as well as providing basic customer service and signposting to appropriate Trust teams.
- Rangers will work closely with case management and welfare teams to ensure efficient case progress and customer support.
- Highlight and refer cases of concern to relevant teams and supervision.
- Support boat removals by ensuring towpath closures are adhered to or by other required means.
A driving licence is essential as driving is an integral part of this role. There may be a need to use workboats to obtain sightings, either as a passenger or as a skipper. Training will be provided.
About you
- Previous experience of working face to face with customers, in often difficult situations.
- Experience of working outside in all elements, often in a lone working environment.
- An awareness of indicators of mental or physical health risks, or safeguarding concerns when dealing with customers.
- Able to work under own initiative, with attention to detail and ability to deliver results in challenging situations.
- Excellent team working skills, a logical thinker with a positive ‘can do’ attitude.
- Basic knowledge of relevant Acts, Bye Laws and licensing terms and conditions affecting Canal & River Trust.
General
- Personable and understanding approach to people.
- Ability to work and communicate co-operatively with others.
- Full UK Driver Licence.
- Ability to ride a bike.
- Understanding and commitment to water safety and be a competent swimmer.
- Computer literacy, including knowledge of Office 365 suite.
Benefits
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years.
- Annual £200 personal learning & growth award to spend on any learning related activity.
- Free access to specialist counselling on a range of issues.
- Access to a range of employee benefits including store discounts and boating holiday discounts.
Our values
We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive.
Boat Licensing - Licensing Ranger employer: Canal & River Trust
Contact Detail:
Canal & River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boat Licensing - Licensing Ranger
✨Tip Number 1
Get to know the Trust and its mission! Understanding our values and what we stand for will help you connect with us during interviews. Show your passion for waterways and how you can contribute to our cause.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, join relevant groups, and attend events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for face-to-face interactions. As a Licensing Ranger, you'll be dealing with customers directly. Practice your communication skills and think about how you'd handle tough situations with empathy and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Boat Licensing - Licensing Ranger
Some tips for your application 🫡
Show Your Passion for Waterways: When writing your application, let us know why you care about our waterways. Share any personal experiences or connections you have with canals and rivers. This will help us see your genuine interest in the role and our mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills. We appreciate a well-structured application that makes it easy for us to see how you fit the role.
Highlight Customer Interaction Skills: Since this role involves face-to-face contact with customers, make sure to emphasise your experience in handling difficult situations. Share examples of how you've successfully communicated and resolved issues with customers in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Canal & River Trust
✨Know Your Waterways
Familiarise yourself with the specific canals and rivers you'll be working on. Understanding the geography and key features of these waterways will not only impress your interviewers but also show your commitment to the role.
✨Showcase Customer Service Skills
Prepare examples of how you've handled difficult customer interactions in the past. The role involves face-to-face contact, so demonstrating your ability to communicate effectively and empathetically will be crucial.
✨Understand Compliance and Enforcement
Brush up on relevant laws and regulations related to boat licensing and compliance. Being able to discuss these topics knowledgeably will highlight your readiness for the responsibilities of a Licensing Ranger.
✨Demonstrate Team Spirit
Think of instances where you've worked well in a team, especially in challenging situations. The Trust values collaboration, so showing that you can work effectively with others will be a big plus.
