Join Our Team: IT Business Relationship Lead.
Working Hours & Travel
This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required.
Role Overview
As the IT Business Relationship Lead, you will play a key role in building strong partnerships between IT and the wider organisation. Working closely with business stakeholders, you will help translate strategic objectives into effective technology solutions, ensuring IT services deliver real value and support organisational goals.
Acting as a trusted advisor, you will identify opportunities for innovation and process improvement, helping teams harness technology, data and integration capabilities to achieve better business outcomes. From shaping new ideas through to implementation, you will bridge the gap between business needs and the art of the possible, driving transformation and continuous improvement across the organisation.
Key Responsibilities
- Build and maintain strong relationships with business leaders and stakeholders, acting as a trusted link between IT and the wider organisation.
- Collaborate with teams to understand business priorities, challenges and technology requirements, ensuring IT initiatives align with organisational goals.
- Identify opportunities to improve business processes, efficiency and outcomes through technology, data and digital innovation.
- Manage and communicate the business demand pipeline, ensuring requests are prioritised, scheduled and progressed effectively.
- Monitor IT project delivery, performance and risks, providing regular updates to stakeholders and driving successful outcomes.
- Ensure high-quality IT service delivery by tracking KPIs, SLAs and continuous service improvement opportunities.
- Champion innovation by evaluating emerging technologies and supporting initiatives that deliver measurable business value and return on investment.
- Support the development of business cases, requirements and project proposals, taking ideas from concept through to project initiation.
- Promote best practice in business analysis, requirements gathering and documentation to improve organisational knowledge and decision-making.
- Work with project managers, partners and funding bodies to deliver technology projects and innovation initiatives on time and within budget.
Experience
- Previous experience of working with business teams at various levels of seniority
- Experience of leading cross-functional teams through processes designed to determine business and functional requirements
- Wide experience / awareness of different technologies, IT processes and methodologies
- Awareness of data & reporting tools, security considerations, integration capabilities and automation / AI
- Practical experience of business process improvement, requirements gathering tools and techniques
- Knowledge of integration and cloud technologies
- Experience of working with both technical and non-technical teams
- Creating IT solution requests from scratch to fully formed requirements
Skills & Attributes
- Excellent communication, documentation and presentation skills
- Excellent stakeholder management / relationship skills
- Strong analytical and problem-solving skills, with a strategic mindset
- High level expertise in business process improvement and workshop facilitation to bridge business and technical requirements
- Ability to conceive, visualise, explain, design and help articulate end-to-end solutions
- Sound understanding of best practice solutions architecture design principles, methodologies and governance (e.g. TOGAF or equivalent)
- Ability to manage conflicting priorities and meet deadlines
- In touch with general IT developments/trends and new technologies
- Proactive and self-motivated
What We Offer
In addition to your annual base salary of £40,000. We also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here:EVP - 1.
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IT Business Relationship Lead in Birmingham employer: CANAL & RIVER TRUST
Join the Canal & River Trust as a Craft Operative and become part of a dedicated team that makes a tangible difference to our beautiful canal network. With a strong focus on employee growth, we offer competitive salaries, a robust pension scheme, and increasing holiday entitlement, all within a supportive work culture that values practical skills and a passion for the outdoors. Based in Crickhowell, you'll enjoy the unique advantage of working in a picturesque location while contributing to the preservation of our heritage and environment.
