At a Glance
- Tasks: Engage with visitors, promote canals, and support events at the Trevor Basin Visitor Centre.
- Company: Join the Canal & River Trust, dedicated to preserving our waterways and connecting communities.
- Benefits: Gain valuable experience, meet new people, and develop your communication skills while volunteering.
- Other info: Minimum commitment of 1 day a week, especially on weekends.
- Why this job: Make a real impact by promoting our unique environment and heritage through engaging activities.
- Qualifications: Friendly, reliable, and good with people; customer service experience is a plus.
Overview
Join the Canal & River Trust as an Ambassador and help to connect more people to our canals. Your role will help to preserve our nation’s history and keep canals alive. You will have the opportunity to support some incredible events, be part of a supportive team network, and gain a new appreciation for our unique environment.
We need your support to help build support from those who have yet to discover our network. As an Ambassador, no one day is the same and you will have the chance to experience a diverse array of volunteer opportunities all across our regions.
The 11‑mile World Heritage Site of Pontcysyllte Aqueduct and Canal encompass 168 heritage features along the Llangollen Canal from Horseshoe Falls to Chirk Aqueduct. It straddles two counties – Wales and England – and three counties – Wrexham, Denbighshire and Shropshire.
The role involves being on hand to talk to customers in the Trevor Basin Visitor Centre, increasing their understanding of the exhibits and local area as well as enlightening them to the work that the Canal & River Trust carries out and informing them about what, where, when and why of your local waterway. The role also includes cash handling, responding to enquiries, restocking the shop, keeping the shop and museum area clean and some general administration. Full training will be provided, but some knowledge of the local area, customer service experience and a little IT skills would be preferable.
To get the most out of this opportunity we are looking for a minimum commitment of 1 day a week. We are currently looking for help on Saturdays and Sundays.
Volunteer role
Ambassador Volunteer
Volunteer manager
Task Manager
Where you will be based
Community
Why we want you
Our Ambassadors help promote the value of our nation's canals and rivers by attending events, being the smiling faces at one of our Welcome Stations, promoting our Share the Space campaigns and engaging with potential and existing supporters and customers alike. As an Ambassador you can help not only represent the Trust, but connect more people to our unique environment and raise awareness for canals.
Our Ambassadors are all about public events, specific opportunities when we invite members of the public to join us, learn more, try a new activity on the waterways and find out more about the Trust. Our other events‑focused role (Waterside Leader) is for volunteers who lead activities at events e.g. guided walks. We have other roles which complement our Ambassadors by engaging with customers on a day‑to‑day basis, outside our events programmes: Rangers, Lock keepers, Explorers, Waterside Champions and Youth Engagement roles.
What you will be doing
- Attending other organisations’ events and taking the Trust to them
- Giving talks in the local community to adult groups
- Promoting the waterways in other ways in your local community
- Helping at events at our museums and attractions to share our amazing museums’ collection
The skills you need
- Friendly
- Reliable
- Good with people
- Positive outlook
What's in it for you
- A sense of reward
- The opportunity to meet lots of interesting people
- The opportunity to develop your communications skills
Pontcysyllte Aqueduct, off Gate Road, Trevor, Wrexham, LL20 7TY, United Kingdom
Ambassador Volunteer (Attraction Assistant - Trevor Basin Visitor Centre) employer: Canal & River Trust
At Canal & River Trust, we pride ourselves on being an excellent employer that values innovation and teamwork. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to flexible working arrangements ensures a healthy work-life balance. Join us in making a meaningful impact on the UK's canal network, where your expertise will be valued and your contributions will help shape the future of our vital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Ambassador Volunteer (Attraction Assistant - Trevor Basin Visitor Centre)
✨Tip Number 1
Familiarise yourself with the local area and its history, especially the Pontcysyllte Aqueduct and Llangollen Canal. This knowledge will help you engage more effectively with visitors and demonstrate your passion for the role.
✨Tip Number 2
Volunteer at local events or community gatherings related to waterways or conservation. This experience will not only enhance your customer service skills but also show your commitment to promoting the canals.
✨Tip Number 3
Network with current volunteers or staff at the Canal & River Trust. They can provide valuable insights into the role and may even offer tips on how to stand out during the selection process.
✨Tip Number 4
Prepare to showcase your positive outlook and friendly nature during any informal interactions or interviews. Being personable is key in a role that involves engaging with the public.
We think you need these skills to ace Ambassador Volunteer (Attraction Assistant - Trevor Basin Visitor Centre)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Canal & River Trust is looking for in an Ambassador Volunteer. Highlight key responsibilities and required skills, such as customer service experience and knowledge of the local area.
Tailor Your CV:Make sure your CV reflects relevant experiences that align with the role. Emphasise any previous volunteer work, customer service roles, or community engagement activities that showcase your ability to connect with people.
Craft a Compelling Cover Letter:Write a cover letter that expresses your passion for the canals and rivers, and your desire to promote their value. Mention specific experiences that demonstrate your friendly and positive outlook, as well as your reliability.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important traits for an Ambassador.
How to prepare for a job interview at Canal & River Trust
✨Show Your Passion for the Canals
Make sure to express your enthusiasm for the canals and rivers during the interview. Share any personal experiences or connections you have with the waterways, as this will demonstrate your genuine interest in the role and the mission of the Canal & River Trust.
✨Highlight Your Customer Service Skills
Since the role involves interacting with visitors, it's crucial to showcase your customer service experience. Prepare examples of how you've successfully engaged with customers in the past, resolved issues, or provided information that enhanced their experience.
✨Demonstrate Team Spirit
The role is part of a supportive team network, so be ready to discuss your ability to work collaboratively. Share instances where you've contributed to a team effort or supported colleagues, emphasising your reliability and friendly nature.
✨Prepare for Local Knowledge Questions
Familiarise yourself with the local area and the specific features of the Pontcysyllte Aqueduct and Canal. Be prepared to answer questions about the history and significance of the waterways, as well as how you would engage visitors in learning more about them.
