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- Tasks: Organise work schedules and support delivery teams in maintaining waterways.
- Company: Join the Canal & River Trust, a charity dedicated to enhancing waterways across England and Wales.
- Benefits: Enjoy remote work, flexible hours, 25 days holiday, and a personal learning budget.
- Why this job: Make a real impact on community wellbeing while working in a supportive, collaborative environment.
- Qualifications: Experience in admin or call centre roles; proficiency in MS Office; strong organisational skills.
- Other info: Part-time role with a 12-month fixed term contract; interviews start mid-June.
The predicted salary is between 16600 - 20800 £ per year.
Job Purpose
Do you have experience working in fast-paced administrative and/or call centre environments? We are the Charity for waterways and wellbeing, who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.
Our Infrastructure and Programmes team have a vacancy for a Work Scheduler (Administrator) on an initial 12 month fixed term contract. You will join a small team of 2 schedulers across the UK supporting our multi-disciplinary teams of around 700 operational and technical colleagues who play an important role in maintaining, conserving, renewing and protecting engineering infrastructure and assets UK wide.
Your role will be to specifically organise work schedules, transfer programmes onto portable work devices (phones), and aid with hire desk diary management alongside other members of the team. In doing this you will support the organisation and planning of delivery of a wide range of canal engineering work, including inspections, investigations, and small works, alongside briefs for larger activities too.
Location & coverage
This Works Scheduler vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working and collaborative meetings. Relevant Hubs include: Burnley, Ellesmere Port, Birmingham, Hatton (Warwick), Leeds. The regularity & flexibility of travel will be discussed further at interview stage.
Knowledge, Skills/Qualifications & Experience
In this role you will own and control the weekly/daily assignment of planned and reactive tasks to our customer service, mechanical & electrical and Direct Services delivery teams, providing vital support to the programme planners in aiding them to deliver the national asset maintenance, repair and renewal delivery works programme.
Key accountabilities:
- Assign resources and monitor the delivery of work contained in the asset inspection, maintenance, repair and renewal and customer service programmes.
- Provide a visible work programme to delivery teams, coordinating any changes that arise to minimise the impact on delivery.
- Work with delivery team supervisors to optimise the scheduling of the works programme to maximise efficiencies.
- Develop and maintain an accurate people resource plan and schedule and dispatch work in a timely manner to delivery teams.
- Take requests for reactive work, in line with business rules, and create work orders and schedule and assign these activities to minimise disruption to programmed works.
- Support the programme team with day to day technical administration tasks.
- Contribute to the preparation, maintenance and application of programme management standard processes that fully utilise the Trust's information systems and ensure these are communicated within the Trust.
- Work safely ensuring the safety of others and contribute to safe working in all activities.
About you
The very nature of this role means that to deliver it successfully you will be a highly organised individual who is able to evidence their ability to plan and organise activities and events with on time delivery. You must be able to demonstrate that you can offer experience in the following:
- Experience working in technical admin/call centre environments.
- SAP is highly desirable - particularly in the Logistics, Accounting and Information System modules, however experience with other similar systems is also acceptable.
- Attention to detail.
- Collaborative worker.
- Ability to work autonomously.
- Proficient in the use of a personal computer and business applications software e.g. Excel, Word and other MS office applications.
- Excellent customer service and communicational skills.
To apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV. If you have any questions about the role, please contact CRT.recruitment@canalrivertrust.org.uk. Interviews will be held week commencing 16th of June. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What We Offer
In addition to your salary of £27,725 FTE to be prorata'd, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits. These include:
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years.
- Home working status with 'hub' facilities available if a need to work outside of home - flexibility. Monday to Friday working, no weekend working.
- Annual £200 personal learning & growth award to spend on any learning related activity - hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues - health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including - store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.
Works Scheduler (Adminstrator) employer: Canal & River Trust
Contact Detail:
Canal & River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Scheduler (Adminstrator)
✨Tip Number 1
Familiarise yourself with the Canal & River Trust's mission and values. Understanding their commitment to waterways and wellbeing will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in fast-paced administrative environments. Be ready to share specific examples of how you've successfully managed schedules or coordinated tasks under pressure, as this is crucial for the Works Scheduler role.
✨Tip Number 3
If you have experience with SAP or similar systems, be prepared to discuss it in detail. Mention any specific modules you've worked with and how they relate to logistics or scheduling, as this knowledge is highly desirable for the position.
✨Tip Number 4
Demonstrate your collaborative skills by preparing examples of how you've worked effectively within a team. The role requires coordination with various delivery teams, so showing that you can communicate and work well with others will set you apart.
We think you need these skills to ace Works Scheduler (Adminstrator)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in fast-paced environments. Emphasise any experience with scheduling, resource management, and customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Works Scheduler role. Mention your organisational skills and any experience with similar systems like SAP, as well as your ability to work collaboratively.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office applications, especially Excel and Word. Provide examples of how you've used these tools in previous roles to manage schedules or data.
Highlight Your Attention to Detail: Since attention to detail is crucial for this role, include specific examples from your past work where your meticulousness led to successful outcomes. This could be in scheduling, administration, or customer service tasks.
How to prepare for a job interview at Canal & River Trust
✨Show Your Organisational Skills
As a Works Scheduler, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated tasks. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Software
Since experience with SAP and other business applications is desirable, make sure to brush up on these systems before the interview. If you have used similar software, be ready to discuss how you adapted to new tools in the past.
✨Emphasise Your Customer Service Skills
The role involves working closely with delivery teams and possibly customers. Be prepared to share instances where you provided excellent customer service or resolved conflicts effectively, showcasing your communication skills.
✨Research the Organisation
Understanding the Canal & River Trust's mission and values will help you align your answers with their goals. Familiarise yourself with their projects and initiatives, so you can express genuine interest in contributing to their work.
