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For Companies At a Glance
- Tasks: Deliver exceptional supporter care and create engaging journeys for our donor community.
- Company: Join Canal & River Trust, dedicated to preserving nature and history through our waterways.
- Benefits: Enjoy flexible home-based working and be part of a supportive team making a real impact.
- Why this job: Shape how thousands connect with our mission and inspire long-term giving for a better future.
- Qualifications: Experience in charity work, excellent communication skills, and a passion for supporter engagement.
- Other info: Regular travel to Birmingham hub for meetings and occasional regional events required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We\’re looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you\’ll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you\’ll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make.
Responsibilities
- Delivering exceptional supporter care through phone, email, post, and in-person channels.
- Designing and delivering exceptional supporter journeys – from the first welcome and thank you to ongoing stewardship – through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues.
- Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations.
- Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention.
- Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes.
- Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements.
- Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed.
- Acting as a champion for fundraising standards and regulatory compliance across the directorate.
- Note: In return, you\’ll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year.
Requirements
- Experience in a charity or similar organisation.
- Excellent communication and copywriting skills.
- Confidence in analysing data to improve supporter experiences.
- Organised and collaborative, with ability to build strong relationships and champion best practice.
- Commitment to ensuring every supporter feels genuinely valued.
Benefits
In return, you\’ll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water.
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Supporter Care Executive employer: Canal & River Trust
Contact Detail:
Canal & River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Executive
✨Tip Number 1
Familiarise yourself with the Canal & River Trust's mission and values. Understanding their commitment to nature and community will help you connect with their goals during interviews and discussions.
✨Tip Number 2
Showcase your experience in supporter care or similar roles by preparing specific examples of how you've enhanced supporter experiences in the past. This will demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Research the latest trends in fundraising and supporter engagement. Being knowledgeable about current practices will allow you to contribute valuable insights and ideas during your conversations with the team.
✨Tip Number 4
Network with professionals in the charity sector, especially those involved in supporter care. Engaging with others in the field can provide you with insider tips and potentially helpful connections for your application.
We think you need these skills to ace Supporter Care Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Supporter Care Executive position. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Relevant Experience: Emphasise any previous experience in charity or similar organisations. Provide specific examples of how you've delivered exceptional supporter care or improved supporter experiences in your past roles.
Highlight Communication Skills: Since excellent communication and copywriting skills are crucial for this role, include examples of your written work or communications strategies you've implemented. This could be newsletters, thank you letters, or any other relevant content.
Demonstrate Data Analysis Ability: Mention any experience you have with analysing data to enhance supporter experiences. Discuss how you've used insights from data to drive improvements in past roles, showcasing your analytical skills.
How to prepare for a job interview at Canal & River Trust
✨Show Your Passion for Supporter Care
Make sure to express your enthusiasm for the role and the mission of Canal & River Trust. Share any personal experiences or stories that highlight your commitment to supporter care and how you can contribute to enhancing their experience.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with supporters or stakeholders in the past. Be ready to showcase your copywriting skills by discussing any relevant materials you've created.
✨Be Data Savvy
The role requires confidence in analysing data to improve supporter experiences. Brush up on your data analysis skills and be prepared to discuss how you've used data to drive improvements in previous roles or projects.
✨Highlight Organisational Skills
As the role involves managing multiple tasks and collaborating with various teams, share examples of how you've successfully organised projects or worked collaboratively. Emphasise your ability to build strong relationships and champion best practices.
