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- Tasks: Lead e-commerce and retail operations, optimising customer experience across online and physical stores.
- Company: Join Studiocanal Kids & Family, a vibrant team behind beloved brands like Paddington Bear.
- Benefits: Flexible working environment with opportunities for growth in a supportive company culture.
- Why this job: Make a real impact in the retail world while working with iconic IPs and a passionate team.
- Qualifications: 3-5 years in e-commerce retail, strong analytical skills, and a passion for customer experience.
- Other info: Dynamic role with a focus on innovation and collaboration in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear.
Marketreach is the B2C branch of Studiocanal Kids & Family - we currently run a store at Paddington station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop. We have a friendly close-knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).
We are seeking an enthusiastic, data driven and results-oriented E-commerce and Retail manager based in London to be part of the retail division. Reporting to the VP Retail, you will be responsible for:
- Retail & E-Commerce Expertise
- Strong understanding of omnichannel retail operations, including both physical store and online store management.
- Experience with e-commerce platforms (e.g., Amazon or other pure players).
- Knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
- Leadership & Collaboration
- Proven ability to lead cross-functional teams, including store staff and digital teams.
- Strong interpersonal skills to collaborate with marketing, IT, logistics, and HR.
- Experience in recruiting, training, and developing team members.
- Customer-Centric Approach
- Strong focus on customer experience, both in-store and online.
- Ability to implement and monitor customer service standards across channels.
- Understanding of UX/UI principles for e-commerce platforms.
- Analytical & Strategic Thinking
- Ability to analyze sales data, KPIs, and customer behavior to inform decisions.
- Tracking consumer journey and optimize conversion.
- Proficiency in forecasting, inventory planning, and demand analysis.
- Strategic mindset to align retail and e-commerce goals with broader business objectives.
- Operational Excellence
- Experience in process optimization, logistics coordination, and supply chain management.
- Familiarity with loss prevention strategies and compliance procedures.
- Ability to manage day-to-day operations efficiently, including reporting and audits.
- Digital Marketing & Sales
- Understanding of digital marketing channels (SEO, SEM, email, social media, CRM).
- Ability to coordinate online campaigns and promotions with retail events.
- Familiarity with conversion rate optimization and cart abandonment strategies.
- Technical & Tools Proficiency
- Comfortable using retail POS systems, ERP tools, and e-commerce CMS.
- Proficiency in Excel, Google Analytics, and reporting dashboards.
- Knowledge of compliance tools and documentation (e.g., RAMS, compliance reports).
- Organizational & Time Management
- Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
- Ability to prioritize tasks, meet deadlines, and adapt to changing business needs.
Key qualifications:
- 3 to 5 years experience in e-commerce retail, preferably in the IP industry, or an entertainment group.
- Solid commercial and retail acumen & vision.
- Strong interest in the brand.
- Experience with inventory management and supply chain management.
- Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.
- Strong interpersonal and communication skills, able to build trusted relationships at all levels.
- Transparency, open-minded and team player.
E-commerce & Retail Manager in London employer: CANAL+ Group
Contact Detail:
CANAL+ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce & Retail Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to e-commerce and retail. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your achievements in e-commerce and retail management. Use data and results to back up your claims. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their brand and how they operate both online and offline. Tailor your answers to show how your experience aligns with their needs, especially in customer-centric approaches.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our friendly team at Studiocanal Kids & Family. Let’s make it happen!
We think you need these skills to ace E-commerce & Retail Manager in London
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your enthusiasm for Studiocanal and its iconic IPs shine through. Mention how you connect with the brand and why you want to be part of our team. We love seeing candidates who are genuinely excited about what we do!
Tailor Your Experience: Make sure to highlight your relevant experience in e-commerce and retail management. Use specific examples that align with the key missions and skills mentioned in the job description. We want to see how your background makes you a perfect fit for this role!
Be Data-Driven: Since we're looking for someone analytical, include any metrics or data you've worked with in previous roles. Talk about how you've used data to drive decisions and improve customer experiences. This will show us that you can think strategically and make informed choices.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and structure your application well. A friendly yet polished approach will resonate with our close-knit team vibe. And don’t forget to apply through our website!
How to prepare for a job interview at CANAL+ Group
✨Know Your E-commerce Inside Out
Make sure you brush up on your knowledge of omnichannel retail operations. Be ready to discuss your experience with e-commerce platforms and how you've optimised customer journeys in the past. This will show that you understand the ins and outs of both online and physical store management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams. Highlight your interpersonal skills and how you've collaborated with different departments like marketing and IT. This will demonstrate your ability to foster teamwork and drive results.
✨Be Customer-Centric
Think about how you've enhanced customer experiences in previous roles. Be ready to discuss specific strategies you've implemented to improve service standards and how you’ve used UX/UI principles to boost online sales. This will show your commitment to putting customers first.
✨Bring Data to the Table
Familiarise yourself with key performance indicators and be prepared to discuss how you've used data analysis to inform your decisions. Talk about your experience with tools like Google Analytics and how you've tracked consumer behaviour to optimise conversion rates.
