Operations Team Leader

Join Our Team: Operations Team Leader.

Navigate your future and lock in your career as we keep our canals open and alive.

This role follows a 37 hours, over a 7 day working pattern. The post holder will also be required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays. They will also be part of a 24-hour operational standby team responsible for providing emergency cover for the waterway.

As an Operational Team Leader, most of your working time is spent in our unique and wonderful outdoor environment, and your daily tasks will vary. You will spend most of your time working outdoors across our unique waterway network on the Macclesfield and Peak Forest Canals. This varied role plays a key part in the maintenance, conservation and improvement of our canals, while leading operatives and coordinating work activities across the network.

Working as part of our North West team, you will take responsibility for planning and allocating tasks, while liaising with a wide range of internal and external stakeholders to support the effective delivery of operational work. The role also involves regular interaction with visitors, customers, volunteers and community groups, so strong organisation, communication and the ability to manage multiple priorities are essential.

Above all, you will lead by example, ensuring your approach reflects our values and commitment to delivering a positive experience for everyone who uses and enjoys our waterways.

Key Responsibilities

• Assisting the Supervisor in the delivery of a programme of maintenance and repair works by staff, assisted by contractors as required, to ensure the waterway infrastructure is well maintained and works are completed to time and budget.
• Supervision of volunteers in the delivery of works, ensuring they are completed safely and to the correct quality, whilst maintaining volunteer satisfaction and delivery of the programme.
• Supervise operatives and craft operatives to deliver a programme of both planned and reactive works, maintaining both a high quality of output and high levels of customer satisfaction.
• Facilitate the work of the team through the coordination of material and equipment ensuring staff adhere to agreed method statements and risk assessments.
• Deliver an adequately resourced first level of response for reactive works, to ensure the safety of customers and the availability of the network.
• Participate in a 24/7 standby rota.
• Displaying the Trust values and behaviours at all times.
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

About you

You have experience in an operational or maintenance environment, with the ability to deliver work safely, on time and to a high standard. You are organised, proactive and confident coordinating teams, materials and equipment.

A strong team player, you can lead and support others, including volunteers, while building positive relationships with colleagues and the public. You demonstrate good communication skills, a customer-focused approach, and a commitment to safety, inclusion and the Trust’s values.

Skills & Qualifications

• NVQ Level II or National Diploma in a relevant subject.
• Proven experience in operational management.
• Proven experience of delivering works to time, specification and budget.
• Some experience in line management.
• Experience of leading a team and being a positive role model, encouraging and supporting others to make the best use of their abilities.
• Proven experience in customer service.
• Excellent interpersonal, leadership and communication skills; must be able to maintain favourable working relationships with colleagues, volunteers and members of the public.
• Valid manual driver’s licence is essential.

If you have any questions, feel free to reach out to us. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

We offer an annual salary of £30,535. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure.