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- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at Anderton Boat Lift.
- Company: Join the Canal & River Trust, dedicated to keeping our canals vibrant.
- Benefits: Competitive salary, pension scheme, increasing holiday entitlement, and employee perks.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and operational procedures required.
The predicted salary is between 26500 - 26500 £ per year.
Join Our Team: Operational Supervisor - Attractions
We’re excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.
Role Overview:
Working across our visitor attraction, the Operational Supervisor, (Duty Manager), will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high-quality environment for all visitors. The Operational Supervisor will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About you
You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high-quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Valid driving licence appropriate to vehicle for specific roles.
- Proven experience in a customer facing relevant to the task required.
- Previous retail/catering experience - Desirable.
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task, and work prioritisation.
Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Operational Supervisor employer: Canal and River Trust
Contact Detail:
Canal and River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Supervisor
✨Tip Number 1
Get to know the company! Research the Canal & River Trust and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operational Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in team leadership and customer service. We want to see how your skills align with the role of Operational Supervisor, so don’t hold back!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to manage teams and improve customer satisfaction. Numbers and examples can really make your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Supervisor. Familiarise yourself with the key tasks like managing teams, ensuring safety, and delivering excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to share examples of how you've motivated and developed teams in the past. Think about specific situations where you resolved conflicts or improved team performance. This will highlight your ability to lead effectively in a visitor attraction environment.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Prepare some real-life examples where you successfully managed difficult situations. This will show that you can maintain high standards of service and create a welcoming atmosphere for visitors.
✨Understand Safety Procedures
Since safety is a top priority, brush up on relevant health and safety regulations. Be prepared to discuss how you would implement safe working procedures and conduct risk assessments. This will demonstrate your commitment to maintaining a safe environment for both staff and visitors.