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- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at Anderton Boat Lift.
- Company: Join a passionate team at the Anderton Boat Lift Visitor Centre.
- Benefits: Enjoy a competitive pension scheme, increasing holiday entitlement, and various employee perks.
- Why this job: Make a real impact by creating memorable experiences for visitors while developing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and safety management is essential.
- Other info: Opportunity to work with volunteers and engage in community-focused activities.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team: Duty Manager
We're excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high‐quality environment for all visitors.
The Duty Manager will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience.
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, and other processes appropriate to tasks.
- Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
- Resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities/business planning and budgetary planning.
- Instigate local maintenance tasks where required; liaise with other operational teams, contractors, and the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards.
You're an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high‐quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you're comfortable delivering services and projects to agreed targets and budgets. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Customer service training qualification – Welcome Host or equivalent.
- Valid driving licence appropriate to vehicle for specific roles.
- Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate.
- Previous retail/catering experience - Desirable.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience with the use of computers and software packages.
Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Night Manager / Night Duty Manager employer: Canal and River Trust
Contact Detail:
Canal and River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager / Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission. Practise common interview questions and think of examples that showcase your leadership and customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Duty Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our community.
We think you need these skills to ace Night Manager / Night Duty Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in team leadership, customer service, and safety management, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention any relevant qualifications or training you have, like customer service certifications or safety management courses. We want to see how you can bring value to our team!
Be Personable: Let your personality shine through in your application. We’re looking for someone who can motivate a team and create a welcoming environment, so a friendly tone can go a long way!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at the Anderton Boat Lift. Familiarise yourself with the key tasks like managing a team, ensuring safety, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to discuss your experience in motivating and developing staff or volunteers. Prepare specific examples of how you've successfully led a team in the past, especially in challenging situations. This will demonstrate your capability to create a positive environment for both staff and visitors.
✨Prepare for Safety and Operational Questions
Given the importance of safety and operational procedures in this role, brush up on relevant health and safety regulations. Be prepared to discuss how you would handle risk assessments and method statements. Showing that you can prioritise safety while maintaining a high-quality visitor experience will set you apart.
✨Engage with Customer Service Scenarios
Expect questions about handling customer complaints and enquiries. Think of examples where you've turned a negative situation into a positive outcome. Highlight your customer service training and how it has shaped your approach to creating exceptional visitor experiences.