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- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at Anderton Boat Lift.
- Company: Join a passionate team at a unique visitor attraction.
- Benefits: Enjoy a competitive pension, increasing holiday entitlement, and various employee perks.
- Why this job: Make a real impact by delivering exceptional customer service and leading a motivated team.
- Qualifications: Experience in team leadership, customer service, and safety management is essential.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team: Duty Manager
We're excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high‐quality environment for all visitors.
The Duty Manager will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience.
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, and other processes appropriate to tasks.
- Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
- Resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities/business planning and budgetary planning.
- Instigate local maintenance tasks where required; liaise with other operational teams, contractors, and the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards.
You're an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high‐quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you're comfortable delivering services and projects to agreed targets and budgets. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Customer service training qualification – Welcome Host or equivalent.
- Valid driving licence appropriate to vehicle for specific roles.
- Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate.
- Previous retail/catering experience - Desirable.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience with the use of computers and software packages.
Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Night Manager/Duty Manager employer: Canal and River Trust
Contact Detail:
Canal and River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager/Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission. Practise common interview questions and think of examples that showcase your leadership and customer service skills.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. Share your passion for creating exceptional visitor experiences and how you can motivate a team to achieve that.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Night Manager/Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference at Anderton Boat Lift.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager position. Highlight your relevant experience in customer service, team leadership, and safety management. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the specific tasks mentioned in the job description, like managing teams, ensuring safety procedures, and delivering excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you’ve coached others and improved performance, as this will show that you can create a positive environment for both staff and visitors.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or safety issues. Think of specific scenarios where you had to act quickly and effectively. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Passion for Customer Service
The role is all about providing an exceptional visitor experience. Be ready to discuss your approach to customer service and how you ensure satisfaction. Share any relevant training or qualifications you have, like Welcome Host, and express your commitment to maintaining high standards.