At a Glance
- Tasks: Join us as an IT Business Analyst to transform our operations and systems.
- Company: Be part of a forward-thinking organisation focused on modernising processes.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible remote working options.
- Other info: Collaborative environment with opportunities for professional growth and community volunteering.
- Why this job: Make a real impact by bridging IT and business teams in a vital transformation project.
- Qualifications: Experience in business analysis and process mapping is essential.
The predicted salary is between 42000 - 60000 € per year.
Job Description
*** Contract: 2 year fixed term contract ***
Roles available: x3 across our Finance, Asset Management and Operations teams.
Our role and opportunity
As we modernise our operations and systems, we’re embarking on a significant transformation programme to replace our legacy SAP system with best-of-breed ERP solutions. To support this, we are recruiting our first Business Analyst – a vital role that will help bridge the gap between IT and business teams to ensure we successfully capture, design, and deliver future-fit business processes.
The Business Analyst will play a central role in our ERP transformation journey. Reporting into the IT team, you will work closely with stakeholders across the organisation to capture existing ('as-is') business processes, identify gaps and inefficiencies, and help define the ‘to-be’ future state in line with our strategic goals and operational needs.
You will act as the key link between our business teams and technical partners, helping shape the functional specifications that will inform system configuration and implementation. Beyond the ERP programme, you will also help embed a more structured approach to process documentation and improvement across the organisation, building a foundation of operational competence that will benefit the Trust long term.
Location & coverage
You will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working and collaborative meetings.
Relevant hubs include: Leeds & Birmingham.
The regularity & flexibility of travel will be discussed further at interview stage.
About the role
Key accountabilities:
- Work collaboratively with business teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations—especially where knowledge is fragmented or undocumented.
- Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages.
- Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business.
- Work with stakeholders and project teams to design ‘to-be’ business processes and workflows aligned to business objectives, operational needs, ERP capabilities and best practice.
- Translate process blueprints into robust, unambiguous functional specifications to support software providers in configuring solutions that fit the Trust’s requirements.
- Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design.
- Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding.
- Support change impact analysis and contribute to testing, training, and rollout activities.
- Champion the creation and ongoing maintenance of an operational knowledge model, ensuring that business process information is systematically captured, documented, and made accessible to prevent future knowledge loss.
- Develop and maintain business process documentation and contribute to the creation of an internal process library or knowledge base.
- Promote business analysis best practices and help shape future capability within the organisation.
- To become an integral part of the project delivery function ensuring that regular reviews are undertaken as to the effectiveness of the proposed processes and implementation.
About you
Experience:
- Proven experience as a Business Analyst in complex change or ERP migration projects, ideally within asset-rich or not-for-profit sectors.
- Demonstrable expertise in business process mapping, modelling, and documentation (using tools such as Visio or similar).
- Strong analytical, facilitation, and communication skills, with the ability to uncover requirements where knowledge is lacking and present complex processes clearly to diverse audiences.
- Experience in translating processes into functional specifications for technology configuration and implementation.
- Contribute to the definition of governance frameworks and standards for business process documentation within the Trust.
- Highly organised, detail-oriented, and proactive, with a collaborative approach to problem solving.
Skills & attributes:
- Ability to create comprehensive, up-to-date process maps and blueprints available to business and IT stakeholders
- Ability to translate business requirements into functional specifications for technical teams and suppliers.
- Able to ensure that operational process knowledge retained and accessible for future reference and onboarding.
- Experience working remotely and face to face with cross-functional teams, including finance, procurement, HR, and operations.
- Strong written and verbal communication skills.
- Comfortable working independently and in a newly established role.
Desirable:
- Experience working with SAP or other ERP systems.
- Exposure to not-for-profit, public sector, or charitable organisations.
- Familiarity with business process modelling tools (e.g., BPMN, Visio, Lucidchart).
- Experience with knowledge management and building process documentation frameworks.
If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we offer
In addition to your salary of £50,000,you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits).
- Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
- 25 days paid holiday (plus paid Bank Holidays), increasing with years of service to up to 30 days after 5 years, plus holiday purchase scheme.
- Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
- Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
- Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
- 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
- Free fishing facilities across our canal network.
IT Business Analyst in Birmingham employer: Canal and River Trust
As an IT Business Analyst at Canal & River Trust, you will join a forward-thinking organisation dedicated to modernising its operations and systems. With a strong emphasis on employee well-being, the Trust offers a competitive pension scheme, generous holiday entitlement, and the flexibility of remote working, complemented by collaborative hub spaces in Leeds and Birmingham. The culture fosters professional growth through meaningful projects and opportunities for community engagement, making it an excellent employer for those seeking a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their current projects, especially around ERP systems, and think about how your skills as a Business Analyst can add value. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. Show how you can identify gaps and propose innovative solutions, just like you would in your role as a Business Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our transformation journey.
We think you need these skills to ace IT Business Analyst in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Business Analyst role. Highlight your experience with ERP systems and business process mapping, as these are key to what we’re looking for!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that show how you’ve successfully mapped processes or facilitated workshops. We love seeing real-world applications!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We want to understand your experience without having to decipher complex terms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our benefits there!
How to prepare for a job interview at Canal and River Trust
✨Know Your Processes
Before the interview, brush up on your knowledge of business process mapping and documentation. Be ready to discuss specific examples from your past experience where you successfully identified gaps and improved processes, especially in ERP migration projects.
✨Engage with Stakeholders
Demonstrate your ability to work collaboratively by preparing to talk about how you've facilitated workshops or interviews to gather requirements. Share stories that highlight your communication skills and how you’ve translated complex needs into actionable specifications.
✨Showcase Your Analytical Skills
Be prepared to showcase your analytical prowess. Think of scenarios where you’ve had to analyse existing processes and identify inefficiencies. Use clear examples to illustrate how your insights led to tangible improvements.
✨Familiarise Yourself with ERP Systems
Since this role involves working closely with ERP systems, it’s a good idea to familiarise yourself with SAP or similar platforms. If you have experience with these systems, be ready to discuss how you’ve used them to support business objectives and operational needs.
