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For Companies At a Glance
- Tasks: Welcome visitors, sell merchandise, and assist with events in a lively environment.
- Company: Join a unique visitor attraction with a vibrant atmosphere.
- Benefits: Earn £13.68 per hour, enjoy flexible hours, and access great employee benefits.
- Why this job: Make memorable experiences for visitors while working in a fun, dynamic setting.
- Qualifications: Customer service experience and a passion for creating great experiences.
- Other info: Perfect for those seeking flexible work during weekends and holidays.
The predicted salary is between 11 - 16 £ per hour.
Join Our Team: Attraction Assistant (Casual hours)
We're excited to welcome a new Casual Attraction Assistant at our North West location. Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
Are you looking for some occasional hours in an exciting customer service environment? Do you enjoy interacting with customers from across the UK and world? Do you need the flexibility to work occasionally when it fits in with your day-to-day life? This role offers flexible, ad-hoc working hours across the year based at our Ellesmere Port Museum.
Role Overview
As a Casual Attraction Assistant, you will be working in the retail area of the visitor centre offering a wonderful warm welcome to visitors from all over the world. Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include:
- Welcoming tour groups
- Selling popular merchandise
- Assisting with events and activities
- Cleaning the visitor centre
- Directing families around the site
- Selling ice cream
- Engaging with boaters
- Assisting with demonstrations
- Working very closely with volunteers
Key Accountabilities
- Provide a warm welcome and a positive customer experience.
- Selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return.
- Ensure that customer excellence is a priority at all times - being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email.
- Promotion and delivery of special events.
- Flexible approach to the rota to work across departments involving retail and admissions/welcome desk.
- Ensure retail stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts.
- Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries.
About you
If you're looking to work in a unique, lively, and engaging visitor attraction with iconic status, this could be the perfect environment for you. You'll appreciate the importance of every customer interaction and how your role directly shapes a guest's experience—whether they're here for a holiday outing, a special event, an educational visit, or a quick trip with friends. You're able to work occasional weekdays, but you understand that weekends, bank holidays, and school holidays are when we are at our busiest and when you're most likely to be scheduled. If you're passionate about delivering memorable experiences, we'd love to hear from you.
Skills & Qualifications
- You may have some relevant experience in a similar customer facing environment (e.g. retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is.
- Basic IT skills - using Microsoft Office & Internet, and willing to learn our systems.
- Demonstrate excellent interpersonal skills - courteous and helpful.
- Ability to work well under pressure during busy periods and thrive on a busy working environment.
- Attention to detail.
- Ability to prioritise tasks and manage workload.
Contact & Application
If you have any questions, feel free to reach out to us. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £13.68 per hour. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Attractions - Casual in Ellesmere Port employer: Canal and River Trust
Contact Detail:
Canal and River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attractions - Casual in Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the attraction and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for visitors, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Be flexible and enthusiastic! Highlight your willingness to work during busy times like weekends and holidays. Show them that you're excited about the role and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online systems, which is a bonus for this role.
We think you need these skills to ace Attractions - Casual in Ellesmere Port
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and what makes you excited about this role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer-facing roles, and explain how you can contribute to creating memorable experiences for our visitors.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Casual Attraction Assistant. Familiarise yourself with the key responsibilities like providing a warm welcome and ensuring customer excellence. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your Customer Service Skills
Since this role is all about creating memorable experiences for visitors, be ready to share examples from your past where you've excelled in customer service. Think of specific situations where you went above and beyond to help someone, as this will highlight your interpersonal skills.
✨Be Flexible and Adaptable
The job requires a flexible approach to working hours, so be prepared to discuss your availability. Emphasise your willingness to work weekends and holidays, as this shows you're committed to being part of the team during peak times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the types of events you might assist with or how the team collaborates during busy periods. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.