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- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at Anderton Boat Lift.
- Company: Join the Canal & River Trust, dedicated to keeping our canals vibrant.
- Benefits: Competitive salary, pension scheme, increasing holiday entitlement, and employee perks.
- Why this job: Make a real impact while working in a beautiful environment with a passionate team.
- Qualifications: Experience in team leadership, customer service, and safety management required.
- Other info: Flexible working hours and opportunities for personal growth in a dynamic setting.
The predicted salary is between 26500 - 26500 £ per year.
Join Our Team: Duty Manager
We’re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre.
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.
Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high-quality environment for all visitors.
The Duty Manager will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About you
You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high-quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed.
You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly.
You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications
- HND or Degree in relevant discipline or proven experience in a similar role.
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Customer service training qualification – Welcome Host or equivalent.
- Valid driving licence appropriate to vehicle for specific roles.
- Trust minimum safety learning standards.
- Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate.
- Proven experience in a customer facing relevant to the task required.
- Previous retail/catering experience - Desirable.
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task, and work prioritisation.
Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Duty Manager employer: Canal and River Trust
Contact Detail:
Canal and River Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research the Canal & River Trust and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of keeping the canals open and alive.
✨Tip Number 2
Practice your leadership skills! As a Duty Manager, you'll be leading a team. Think of examples from your past where you've motivated others or handled a tough situation. We want to see how you can inspire your team to deliver outstanding customer service.
✨Tip Number 3
Be ready to talk numbers! You’ll need to manage budgets and report on business objectives. Brush up on your financial skills and be prepared to discuss how you've successfully managed resources in previous roles.
✨Tip Number 4
Don’t forget to showcase your customer service experience! We love candidates who can handle enquiries and complaints with professionalism. Share stories that highlight your ability to create a welcoming environment for visitors.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in team leadership, customer service, and safety management, as these are key aspects of the job.
Showcase Your Passion: Let us see your enthusiasm for working at the Anderton Boat Lift Visitor Centre. Share any relevant experiences or personal connections to the canals and how you can contribute to keeping them alive and vibrant.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with the key tasks like managing teams, ensuring safety, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you’ve coached others and improved their performance, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of specific instances where you’ve dealt with difficult situations effectively. This will not only showcase your problem-solving skills but also your commitment to providing an exceptional visitor experience.
✨Understand Safety Procedures
Since safety is a top priority for the role, brush up on relevant health and safety regulations and procedures. Be ready to discuss how you would implement risk assessments and ensure a safe environment for both staff and visitors. This knowledge will set you apart as a candidate who takes safety seriously.