At a Glance
- Tasks: Lead a team to ensure a safe and welcoming visitor experience at Anderton Boat Lift.
- Company: Join the Canal & River Trust, dedicated to keeping our canals vibrant and accessible.
- Benefits: Enjoy a competitive salary, pension scheme, and increasing holiday entitlement.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and customer service; relevant qualifications preferred.
The predicted salary is between 26500 - 26500 £ per year.
Join Our Team: Commercial Supervisor (Duty Manager)
We’re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.
Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high-quality environment for all visitors. The Duty Manager will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/other.
- Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks.
- Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities/business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site.
- Identify maintenance requirements and prioritisation.
- Instigate local maintenance tasks where required; liaise with other operational teams, contractors and the Trust management structures as necessary for the execution of works.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About you
You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high-quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications
- HND or Degree in relevant discipline or proven experience in a similar role.
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Customer service training qualification – Welcome Host or equivalent.
- Valid driving licence appropriate to vehicle for specific roles.
- Trust minimum safety learning standards.
- Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate.
- Proven experience in a customer facing relevant to the task required.
- Previous retail/catering experience - Desirable.
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task, and work prioritisation.
Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure.
Commercial Supervisor employer: Canal and River Trust
Join the Canal & River Trust as a Commercial Supervisor at the picturesque Anderton Boat Lift Visitor Centre, where you will lead a dedicated team in delivering exceptional customer service while ensuring the safety and enjoyment of all visitors. With a strong commitment to employee development, competitive benefits including a generous pension scheme and increasing holiday entitlement, and a vibrant work culture that values teamwork and community engagement, this role offers a meaningful opportunity to contribute to the preservation of our waterways and enhance visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Supervisor
✨Tip Number 1
Get to know the company! Research the Canal & River Trust and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Commercial Supervisor
Some tips for your application 🫡
Show Your Leadership Skills:As a Commercial Supervisor, you'll be leading a team, so make sure to highlight your experience in motivating and managing staff. Share specific examples of how you've successfully led teams in the past.
Demonstrate Customer Service Excellence:Customer satisfaction is key in this role. Use your application to showcase your customer service skills and any relevant training you've received. Mention times when you've turned a complaint into a positive experience.
Be Clear About Your Safety Knowledge:Safety is a top priority at Anderton Boat Lift. Make sure to mention your understanding of safety procedures and any qualifications you have in safety management. This will show us you're serious about maintaining a safe environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Don’t forget to double-check your application before hitting send!
How to prepare for a job interview at Canal and River Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Commercial Supervisor. Familiarise yourself with the key tasks like managing teams, ensuring safety, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you’ve coached others and improved their performance, as this will resonate well with the interviewers.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of specific instances where you’ve turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to providing an exceptional visitor experience.
✨Understand Safety Procedures
Since safety is a top priority, brush up on relevant health and safety regulations. Be ready to discuss how you would create risk assessments and method statements. Showing that you take safety seriously will demonstrate your readiness for the role and your alignment with the Trust’s values.
