Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team in delivering exceptional customer experiences and store operations.
- Company: Join Pro Hockey Life, the largest hockey retailer in the world!
- Benefits: Enjoy flexible scheduling, excellent discounts, and first-class training.
- Why this job: Be part of a vibrant community that shares your love for hockey.
- Qualifications: 5 years of retail management experience and strong leadership skills.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
The predicted salary is between 36000 - 60000 £ per year.
Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favourite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork.
What you will do
- Customer Service: Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team. Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette. Achieve Net Promoter individual store targets. Ensure Staff Onboarding is delivered to the company’s expectation. Become an Ambassador of Canadian Tire’s Triangle Rewards Program. Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
- Store Operations: Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards. Effectively utilise all store operating initiatives and directives according to required timelines. Establish plan and follow up on execution of weekly price changes and department POP as per weekly communication. Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversee preparation for annual inventories. Follow and ensure compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures. Efficiently manage store weekly scheduling and Roster Management. Leverage Store Force data inputs for both sales and support functions ensuring staff productivity and maximised wage costs for both Retail/Ecomm and Pro Shop Services.
- Training: Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support. Follow up to ensure execution of Weekly Plans for the store. Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps. Communicate in a clear and concise manner; lead effective Huddles / Meetings / Coaching sessions while keeping team well informed of pertinent information. Hold team accountable to complete required training within time limits working with the Assistant Store Manager. Provide resolution for all customer concerns. Develop and lead recruiting and hiring strategy for store, maintaining a full roster. Establish succession plans through continuous training and development leveraging HR partners.
- Leadership: Continually motivate team and performance through recognition programs, store contests, customer compliments, and compensation. Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary. Follow the disciplinary process consistently and impartially. Promote and maintain a positive and motivating work environment. Provide mentorship to teams and influence continuous growth. Sponsor encouragement to support community engagement efforts.
What you bring
- Proven Leader and Mentor
- Proven ability to build and manage daily store execution plan
- Exceptional communication skills & organisational skills
- Understanding of P&L Statements
- Financial Discipline in understanding OPEX Control, including Wage Cost Management
- Superior training and coaching skills
- 5 years of retail management experience
- High energy, enthusiastic individual who is driven to succeed
What you’ll get
- Excellent Discount Program
- Flexible Scheduling
- Benefits and Savings Options
- First Class Training Platforms
- Team Environment
- Employee Resource Groups
- Jumpstart Charities
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Our commitment to diversity, inclusion, and belonging
We are committed to fostering an environment where a sense of belonging thrives and where diversity, inclusion, and equity are integral to everything we do. We believe in creating an organisational culture where people are treated at all times with dignity respecting religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identity. We are united in our goal to be here to help improve lives in Canada.
Accommodations
We firmly uphold our core value of inclusion. We welcome and encourage candidates from equity-seeking groups, such as racialised individuals, Indigenous peoples, members of the 2SLGBTQIA+ community, women, persons with disabilities, and others. If you require accommodations to apply for this position or during the interview, please let us know when you contact us, and we will work with you to meet your needs.
Directeur général du magasin II in London employer: Canadian Tire Corporation
Contact Detail:
Canadian Tire Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Directeur général du magasin II in London
✨Tip Number 1
Get to know the company inside out! Research Pro Hockey Life's values, products, and community involvement. This way, when you walk into that interview, you can show off your passion for hockey and how you fit into their team culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store General Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past retail management experience that showcase your leadership, problem-solving, and customer service skills. Be ready to demonstrate how you’ve handled challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Directeur général du magasin II in London
Some tips for your application 🫡
Show Your Passion for Hockey: When writing your application, let your love for hockey shine through! Share personal stories or experiences that connect you to the sport, as we value candidates who resonate with our mission at Pro Hockey Life.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail management. We want to see how your skills align with our needs, so don’t be shy about showcasing your leadership and coaching abilities!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us, and you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Canadian Tire Corporation
✨Know Your Hockey
As a Store General Manager at Pro Hockey Life, it's crucial to show your passion for hockey. Brush up on the latest trends, products, and even some fun facts about the sport. This will not only impress your interviewers but also demonstrate that you truly understand the brand and its customers.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff, handled conflicts, or improved team performance. Being able to articulate these experiences will highlight your suitability for a leadership role.
✨Understand Financials
Familiarise yourself with P&L statements and OPEX control. Be ready to discuss how you've managed budgets or reduced costs in previous roles. This knowledge is key for a position that requires financial discipline and operational readiness.
✨Engage with the Community
Pro Hockey Life values community engagement, so come prepared with ideas on how you can contribute. Whether it’s through local events or partnerships, showing that you’re proactive about community involvement will resonate well with the interviewers.
