Directeur adjoint du magasin II in Bridgwater

What you'll do

• Customer Service
  • Provides leadership to team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.
• Operations
  • Implement, communicate and ensure compliance with all operating procedures, processes and policies.
  • Deliver performance metrics, process improvement and Lean techniques (how, when, who).
  • Lead store inventory movement teams and support accuracy.
  • Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assists in preparation and execution of annual inventories.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
  • Assumes responsibility for operations of the store in the absence of the Store Manager.
• Training
  • Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support.
  • Create and communicate execution of Daily Game Plan for operations activities and store.
  • Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
  • Communicates in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions.
  • Follows up with team to complete required training within timeframes.
  • Facilitate and lead team meetings as necessary.
  • Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes.
  • Maintaining a positive work environment for staff.
• Leadership
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Promotes and maintains a positive and motivating work environment.
  • Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support.
• Proven ability to build and manage a daily plan for the department and store.
• Exceptional communication skills.
• Excellent organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm and a drive to succeed.
• Fundamental computer skills an asset.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well-being.
• Career growth opportunities and product discounts.

Our typical hiring range is between $37,200 and $55,800. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

Our commitment to diversity, inclusion, and belonging

We are committed to fostering an environment where a sense of belonging thrives and where diversity, inclusion, and equity are integral to everything we do. We believe in creating an organisational culture where people are treated at all times with dignity in respect of religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identity. We are united in our goal to be here to help improve lives in Canada.

Accommodations

We firmly uphold our core value of inclusion. We welcome and encourage candidates from equity-seeking groups, such as racialised individuals, Indigenous peoples, members of the 2SLGBTQIA+ community, women, persons with disabilities, and others. If you require accommodations to apply for this position or during the interview, please let us know when you contact us, and we will work with you to meet your needs.